Utility Billing & Customer Care Specialist

City of New Bern; New Bern (NC); On-site; USD 32,000 - 46,000; Full time

Job summary

City of New Bern is seeking an intermediate skilled clerical professional to support utility account information, payments, and customer inquiries in person, by phone, and via e-business channels.

The role requires attention to detail, data entry proficiency, and an ability to assist with delinquent accounts and payment extensions. Work is supervised by the Account Services Supervisor and may involve scheduling moves and meters.

Qualifications

• General knowledge of utility billing and collections activity.
• Ability to follow oral and written directions.
• Ability to perform mathematical computations with speed and accuracy.

Responsibilities

• Assist customers with establishing utility service and service requests.
• Input data into computer and process deposits, bills, and schedules.
• Respond to questions in person, by phone, and by email regarding accounts and services.
• Open, close, or transfer accounts; set payment extensions and vouchers.
• Maintain and file records; perform data entry and generate service orders.

Skills

Customer service

Data entry

Billing

Accounts receivable

Education

High school diploma

Associates degree preferred

Tools

Billing software

Word processing

Spreadsheets

Job description

City of New Bern is seeking an intermediate skilled clerical professional to support utility account information, payments, and customer inquiries in person, by phone, and via e-business channels.

The role requires attention to detail, data entry proficiency, and an ability to assist with delinquent accounts and payment extensions. Work is supervised by the Account Services Supervisor and may involve scheduling moves and meters.