Payment Services Clerk I (TP)

City of Wilson, NC; Wilson (NC); On-site; USD 22,000 - 32,000; Full time

Job summary

The City of Wilson in eastern North Carolina is hiring a clerical position to collect fees for city services and support daily financial operations. The role emphasizes accuracy, efficiency, and courteous customer service.

The successful candidate will handle payments, receipts, and inquiries, with duties including reconciliation, batch creation for remittance, and basic accounting procedures in a municipal setting.

Qualifications

• Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
• Sufficient experience to understand the basic principles relevant to the major duties, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
• Ability to be bonded.

Responsibilities

• Collects monies for utility payments, parking tickets, Greenlight, and accounts receivable.
• Reconciles daily receipts; locates and corrects errors.
• Answers telephone to respond to customer inquiries and to take credit card payments.
• Assists with cancellation of service for non-payment.
• Assists in processing returned checks.
• Creates batch for remittance system; corrects errors.
• Performs other related duties as assigned.

Skills

Oral and written communication

Mathematical calculations

Reading and writing

Customer service

Education

High school diploma or equivalent

Tools

Computers

Job description

https://vimeo.com/1029357272?share=copy

Wilson is a city of around 50,000 people located in the heart of eastern North Carolina. We are about an hour from the Research Triangle and the buzz of the Raleigh area, and you can also quickly reach the North Carolina beaches.

The City of Wilson is known for innovation and outstanding service. We have top-rated, nationally accredited police, fire and recreation departments. Our parks and sports facilities are among the best in the nation, and our Vollis Simpson Whirligig Park is a unique and beautiful attraction that hosts concerts, farmers markets and the N.C. Whirligig Festival among other events. Our downtown ballpark proudly serves as the home of the Milwaukee Brewers minor league affiliate. The team celebrated its inaugural Opening Night on April 14, 2026, marking an exciting new chapter for our community and downtown district.

Wilson has the strongest manufacturing base in our part of the state, including tire manufacturing, pharmaceutical and other industries. The Greenlight citywide broadband services help technology-based companies flourish.

Hourly Rate: $19.6507

This position performs clerical duties in the collection of fees for all City services. Successful performance results in the accurate and efficient collection of utility payments.

The work consists of related clerical duties. Uncooperative customers contribute to the complexity of the position.

Major Duties

• Collects monies for utility payments, parking tickets, Greenlight, and accounts receivable.
• Reconciles daily receipts; locates and corrects errors.
• Answers telephone to respond to customer inquiries and to take credit card payments.
• Assists with cancellation of service for non-payment.
• Assists in processing returned checks.
• Creates batch for remittance system; corrects errors.
• Performs other related duties as assigned.

Guidelines

• Guidelines include department standard operating procedures, North Carolina General Statutes, Customer Service Policy Manual, and relevant city, state, and federal codes, laws, and regulations. These guidelines are generally clear and specific but may require some interpretation in application.

Supervisory/Management Responsibility

• None

Education/Experience Requirements

• Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
• Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
• Ability to be bonded.

Knowledge Requirements

• Knowledge of modern office principles and practices.
• Knowledge of department and city policies and procedures and federal, state, and local laws and regulations.
• Knowledge of generally accepted accounting principles.
• Skill in the operation of computers and other standard office equipment.
• Skill in planning, organization, and decision making.
• Skill in oral and written communication.

The work is typically performed in an office while sitting at a desk or table or while intermittently sitting, standing, stooping, or walking.