Utility & Payment Services Clerk I

City of Wilson; Wilson (NC); On-site; USD 22,000 - 32,000; Full time

Job summary

The City of Wilson, located in eastern North Carolina, seeks a detail-oriented clerical clerk to collect payments for city services and manage accounts receivable. This role requires accuracy, good math skills, and courteous customer service in a busy office.

You'll reconcile receipts, process credit card payments over the phone, and assist with service cancellations for non-payment, using standard office software and remittance systems.

Qualifications

• Ability to read, write and perform basic math at a high school level.
• 1–2 years' experience in a similar clerical role is preferred.
• Ability to be bonded.

Responsibilities

• Collects monies for utility payments, parking tickets, Greenlight, and accounts receivable.
• Reconciles daily receipts; locates and corrects errors.
• Answers telephone to respond to customer inquiries and to take credit card payments.
• Assists with cancellation of service for non-payment.
• Assists in processing returned checks.
• Creates batch for remittance system; corrects errors.
• Performs other related duties as assigned.

Skills

Reading & writing

Mathematical calculations

Office software proficiency

Communication skills

Education

High school diploma or equivalent

1–2 years clerical/receivables experience

Tools

Remittance system software

Microsoft Office

Computers

Job description

The City of Wilson, located in eastern North Carolina, seeks a detail-oriented clerical clerk to collect payments for city services and manage accounts receivable. This role requires accuracy, good math skills, and courteous customer service in a busy office.

You'll reconcile receipts, process credit card payments over the phone, and assist with service cancellations for non-payment, using standard office software and remittance systems.