Utility Inbound Billing Support Specialist

City of Austin; Austin (TX); On-site; USD 33,000 - 38,000; Full time

Benefits offered by this job

Competitive benefits

Retirement security

Transit options

Wellness programs

Career growth

Modern workspaces

Job summary

The City of Austin is seeking a Customer Service Specialist to handle residential utility questions and billing inquiries, reporting to the Residential Utility Contact Center team. You will verify accounts, explain charges, and route service requests as needed.

Responsibilities include responding to customer inquiries by multiple channels, maintaining accurate service records, and supporting a fast, professional, and courteous customer experience. Training may be provided as needed.

Qualifications

• High school diploma or equivalent plus two years of billing, credit counseling, or customer service experience.
• Inbound call center experience or familiarity with call center technology is preferred.
• Bilingual in English and Spanish is desirable.

Responsibilities

• Handle inquiries via email, fax, or phone from customers, contractors, and city departments.
• Aim for one-call resolution of customer issues.
• Explain services, charges, and adjustments to customers.

Skills

Billing

Customer service

Communication

Problem solving

Education

High School Diploma or equivalent

Tools

Avaya

Genesys

Billing system

Job description

The City of Austin is seeking a Customer Service Specialist to handle residential utility questions and billing inquiries, reporting to the Residential Utility Contact Center team. You will verify accounts, explain charges, and route service requests as needed.

Responsibilities include responding to customer inquiries by multiple channels, maintaining accurate service records, and supporting a fast, professional, and courteous customer experience. Training may be provided as needed.