Remote Utility Account Specialist - Billing & Collections

City of Austin; Austin (TX); Hybrid; USD 42,000 - 52,000; Full time

Job summary

The City of Austin is seeking an Education City of Austin example position in the Utility Credit & Collections area to review utility accounts, process billing adjustments, and reconcile accounts. The role emphasizes data analysis, customer outreach, and detailed recordkeeping.

Ideal candidates will have a Bachelor's degree and 3+ years of customer service experience in a utility context, with strong Excel skills and the ability to work in a hybrid on-site environment.

Qualifications

• Graduation with a Bachelor's degree from an accredited college or university, plus three years of experience providing customer service for a utility or related organization.
• Experience substitutable for education up to four years.

Responsibilities

• Review, initiate, and process credit balance refunds; Process deposits, waivers, and transfers; Research Unclaimed Property; Collect outstanding debt.
• Account reconciliation, heavy data analysis, and research analysis.
• Outreach to customers via phone, e-mail, etc. to discuss credit on accounts.

Skills

Customer service

Data analysis

Communication skills

Problem solving

Planning & organizing

Multitasking

Bilingual English/Spanish

Education

Bachelor's degree

Tools

Oracle CCB

Microsoft Excel

Job description

The City of Austin is seeking an Education City of Austin example position in the Utility Credit & Collections area to review utility accounts, process billing adjustments, and reconcile accounts. The role emphasizes data analysis, customer outreach, and detailed recordkeeping.

Ideal candidates will have a Bachelor's degree and 3+ years of customer service experience in a utility context, with strong Excel skills and the ability to work in a hybrid on-site environment.