Remote-Eligible Utility Account Specialist

City of Austin; Austin (TX); On-site; USD 39,000 - 50,000; Full time

Job summary

Austin Water is seeking a Utility Account Specialist at the Permitting and Development Center in Austin, TX. Under close supervision, you will review utility accounts, establish service points, and ensure customer satisfaction as quality service is delivered.

You will perform billing adjustments, verify rates, research overcharges, and coordinate with internal teams to support developer projects and customer programs while maintaining accurate records.

Qualifications

• Bachelor’s degree from an accredited college or university with major coursework in a related field
• three years of experience providing customer service for a utility or related organization; experience may substitute for education up to four years

Responsibilities

• Reviews utility usage, determines average consumption, verifies rates, investigates potential overcharges, and adjusts customer accounts
• Initiates and processes billing and/or payment adjustments and account corrections
• Reconciles customer accounts, places accounts on hold, assesses late fees and charges, and refers customers to other organizations
• Reviews and recommends requirements for subdivision development, re-subdivision, and water/wastewater service extensions
• Assists with developing, revising, and implementing procedures to facilitate the provision of services to customers

Job description

Austin Water is seeking a Utility Account Specialist at the Permitting and Development Center in Austin, TX. Under close supervision, you will review utility accounts, establish service points, and ensure customer satisfaction as quality service is delivered.

You will perform billing adjustments, verify rates, research overcharges, and coordinate with internal teams to support developer projects and customer programs while maintaining accurate records.