Utility Billing & Customer Service Specialist

City of Wenatchee; Wenatchee (WA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

FSA/HSA

PERS

Life/AD&D

Vacation leave

Holiday leave

Sick leave

457 plan

Roth option

LTD

Supplemental life

Job summary

The City of Wenatchee is seeking a Customer Service/Utility Billing Clerk to support billing and financial tasks for utility accounts. You will handle customer inquiries, payments, and data processing with accuracy and professionalism.

The role requires strong data entry and cash handling skills, plus experience with customer database software. Bilingual English/Spanish is preferred, and the city offers comprehensive benefits and a stable work environment in Wenatchee, WA.

Qualifications

• Two (2) years of technical office work experience using general office procedures and methods including one (1) year working with the public in a billing and/or collection setting using software that interfaces with a customer database.
• Utility experience preferred.
• Bilingual, English and Spanish, language abilities preferred.

Responsibilities

• Performs a variety of basic utility billing and financial tasks associated with customer assistance, cashiering and data processing.
• Answers incoming telephone calls from the public in a professional and tactful manner; assists customers or refers calls to appropriate person or department.
• Provides excellent internal and external customer service throughout the utility billing process. Maintains positive relations with the public and coworkers.
• Receipts payments accepted at city hall, including payments for utility bills, accounts receivable, LIDs, business licensing, miscellaneous receipts and departmental transmittals. Posts receipts to the appropriate account in the cash receipt system.
• Performs data entry and prepares reports for utility record keeping and reporting.
• Communicates utility account information in verbal and in written form such as: current billing, additional charges and past due amounts.
• Prepares records requested by public.
• Reviews payments and billings for accuracy and completeness on active utility accounts before accounts are closed.
• Reviews utility account activity for correct amounts before issuing refunds or account adjustments.
• Maintains records of shut off activity performed on past due accounts when disconnection occurs.
• Processes returned mail following outlined procedure.

Skills

Customer service

Data entry

Cash handling

Phone support

Bilingual English/Spanish

Verbal and written communication

Education

High School Diploma or GED

Related continued education preferred

Tools

Customer database software

Job description

The City of Wenatchee is seeking a Customer Service/Utility Billing Clerk to support billing and financial tasks for utility accounts. You will handle customer inquiries, payments, and data processing with accuracy and professionalism.

The role requires strong data entry and cash handling skills, plus experience with customer database software. Bilingual English/Spanish is preferred, and the city offers comprehensive benefits and a stable work environment in Wenatchee, WA.