Utility Customer Service Rep

AppleOne Employment Services; Argyle (TX); Remote; USD 23,000 - 33,000; Full time

Benefits offered by this job

Mostly remote work

Contract-to-hire (6-12 months)

Comprehensive paid training program

Stable Monday-Friday schedule

Long-term career potential with client

Job summary

AppleOne Employment Services in Texas is seeking a Customer Service Representative to handle high-volume calls and assist residents with utility accounts, billing, and service requests. This contract-to-hire role offers mostly remote work, company-provided equipment, and a stable Monday–Friday schedule.

Training is provided, with potential for permanent placement based on performance. A strong emphasis on customer service, accurate billing, and effective use of multiple systems is required.

Qualifications

• High school diploma or GED required.
• Previous customer service or call center experience preferred.
• Ability to learn and navigate multiple computer systems.
• Strong computer skills and reference online resources while assisting customers.

Responsibilities

• Handle high-volume inbound customer calls.
• Assist customers with utility account inquiries, billing questions, payments, and service requests.
• Process orders and perform billing calculations.
• Navigate multiple systems and resources to resolve issues.

Skills

Customer service

Call center experience

De-escalation

Multitasking

Attention to detail

Problem solving

Education

High School Diploma or GED

Tools

CRM software

Billing systems

Knowledge bases

Job description

Customer Service Representative (CSR) - Contract-to-Hire

Utility Services Client | Mostly Remote

$20.20/hour

Full-Time | Monday-Friday | 8:00 AM-5:00 PM

Are you a customer-focused professional who thrives in a fast-paced environment? Join the UTILITY Customer Service team and play a vital role in supporting residents with utility services, billing inquiries, payments, and service requests. This is a contract-to-hire opportunity with the potential for permanent employment based on performance.

Why You’ll Love This Opportunity

• Mostly remote work with company-provided equipment
• Contract-to-hire opportunity (6-12 months)
• Comprehensive paid training program
• Stable Monday-Friday schedule
• Opportunity to build a long-term career with the Client

What You’ll Do:

• Handle high-volume inbound customer calls
• Assist customers with utility account inquiries, billing questions, payments, and service requests
• Process orders and perform billing calculations
• Dispatch solid waste collection services when needed
• Navigate multiple systems and resources simultaneously
• Research and resolve customer concerns independently
• Utilize knowledge bases, documentation, and training materials to provide accurate information
• Maintain service quality standards and achieve key performance metrics (KPIs)

What We’re Looking For:

• Strong customer service and de-escalation skills
• Previous call center or high-volume customer service experience preferred
• Ability to work independently and learn complex processes
• Strong computer and multitasking skills
• Attention to detail and accountability
• Ability to navigate multiple systems and resources efficiently
• Reliable internet connection and dedicated distraction-free workspace
• Reliable transportation for occasional onsite requirements

Why Join Us?

• Stable employment with a respected local government organization
• Collaborative and supportive work environment
• Opportunity to make a positive impact in the community

Minimum Requirements:

• Highs School Diploma or GED
• Previous customer service experience required
• Call center experience preferred, especially in a high-volume environment
• Experience handling customer inquiries, payments, billing, or account maintenance is a plus
• Ability to learn and navigate multiple computer systems
• Strong computer skills and ability to reference online resources while assisting customers
• High-speed internet
• Dedicated, quiet workspace free from distractions

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.