WFH Call Center Representative

AppleOne Employment Services; Chester (VA); Remote; USD 30,000 - 33,000; Full time

Benefits offered by this job

Training Provided

Job summary

AppleOne Employment Services is seeking a WFH Call Center Representative to support customer care in the energy and utilities sector. This remote contract role suits someone who thrives on helping customers, solving problems, and working in a high-volume call center.

You will handle inbound calls, assist with billing and account needs, and document interactions. Training is provided, and you must reside within commuting distance of the Chester, VA area.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months of customer service experience.
• 1–2 years of call center experience preferred.
• Strong verbal and written communication skills.
• Comfortable in a fast-paced high-volume call center.

Responsibilities

• Handle inbound customer service calls in a professional, accurate manner.
• Assist customers with billing questions, account maintenance, and service changes.
• Provide information about utility programs and outage updates.
• Document interactions and resolutions across systems.
• Meet quality, productivity, and customer-satisfaction goals.

Skills

Customer service

Communication

Typing

Multitasking

Data entry

Education

High School Diploma or GED

Tools

CRM software

Job description

We are seeking a WFH Call Center Representative for a contract opportunity supporting customer care operations in the energy and utilities industry. This remote customer service role is ideal for someone who enjoys helping customers, solving problems, and working in a high-volume call center environment.

Key Responsibilities

• Answer a high volume of inbound customer calls in a professional, accurate, and customer-focused manner.
• Assist customers with billing questions, account maintenance, payment arrangements, service requests, transfers, and disconnects.
• Provide information about utility programs, energy-saving initiatives, assistance programs, and outage updates.
• Troubleshoot basic service concerns and coordinate with internal teams or field operations when needed.
• Accurately document customer interactions, account updates, and issue resolution details in company systems.
• Meet established goals for quality, productivity, compliance, and customer satisfaction.

Compensation and Benefits

• Pay rate: $22.00 per hour.
• Job type: Contract/Temporary.
• Work arrangement: Primarily remote.
• Location requirement: Must reside within commuting distance of the assigned support center near Chester, VA.
• Training: Comprehensive training provided.
• For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

Required Qualifications and Skills

• Handle inbound customer service calls related to utility billing, account support, service changes, and payment options.
• Document customer interactions and account updates accurately across multiple systems.
• Resolve customer concerns while following company policies, procedures, and regulatory requirements.
• Support outage communications and coordinate basic service issue follow-up when needed.
• High School Diploma or GED required.
• Minimum 6 months of customer service experience required.
• 1 to 2 years of customer support, client care, or call center experience preferred for success in this role.
• Strong verbal and written communication skills.
• Comfortable working in a fast-paced call center environment with high call volume.
• Strong active listening, problem-solving, and customer resolution skills.
• Proficient computer navigation, typing, and data entry skills.
• Ability to multitask and work across multiple systems simultaneously.
• Must be dependable, detail-oriented, and able to follow established procedures.
• Must reside within commuting distance of the assigned support center.

Preferred Qualifications

• Previous call center experience.
• Experience in utility, energy, telecommunications, banking, retail customer service, or another regulated customer support environment.
• Experience handling billing inquiries, payment questions, and account management.
• Previous work-from-home experience.
• Ability to adapt quickly to training, coaching, system updates, and changing customer needs.

If you enjoy helping customers, solving problems, and delivering outstanding service, we'd love to connect!

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.