REMOTE CSR (NEW JERSEY ONLY)

AppleOne Employment Services; Elizabeth (NJ); Remote; USD 25,000 - 26,000; Part time

Benefits offered by this job

Work from home

Competitive hourly pay

Bilingual pay differential

Potential for permanent conversion

Job summary

AppleOne Employment Services seeks a Remote Customer Service Representative (CSR 2 - Client Support) to assist Marketplace consumers with health coverage questions from home. Must reside in New Jersey and have a compliant home office; BYOD allowed.

Training runs 3 weeks, Monday–Friday 8:00 AM–4:30 PM Eastern, with an initial 6-month assignment and potential for permanent conversion. Availability includes Mon–Fri 8:00 AM–8:00 PM and occasional weekend shifts; bilingual pay differential may apply.

Qualifications

• Minimum of a High School Diploma, GED, or equivalent.
• Effective communication and strong phone/data-entry skills.
• Ability to work independently in a fast-paced, remote setting.

Responsibilities

• Inbound calls from Marketplace consumers and enrollees.
• Provide information about health insurance coverage through the Marketplace.
• Assist with completing health insurance applications.
• Build and verify tax households and eligibility.
• Explain eligibility determinations and enrollment options.
• Enroll consumers into qualified health plans.
• Process demographic updates, life event changes, and disenrollment requests.
• Respond to contacts while following privacy requirements.
• Track and document interactions in applicable systems.
• Coordinate translation services as needed.
• Escalate complex issues to support teams.
• Attend meetings and trainings; stay updated on Marketplace programs.

Skills

Customer service

Phone

Data entry

Communication

Multitasking

Teamwork

Spanish

Education

High school diploma

GED

Associate degree

Tools

CRM

Job description

Remote Customer Service Representative (CSR 2 - Client Support)

Work From Home | New Jersey Residents Only- (BRING YOUR OWN DEVICE)

Start Dates: November 2 or November 16

Pay Rates

• $18.00/hour - Monolingual
• $19.00/hour - Bilingual (English/Spanish)

Location

100% Remote / Work From Home Must reside in New Jersey.

Assignment Details

• Ongoing Assignment
• Temp-to-Hire Opportunity
• 6-month assignment with potential for permanent conversion

Paid Training Schedule

Monday through Friday 8:00 AM - 4:30 PM Eastern

3-week training period

Important: Candidates must remain on camera throughout training and nesting. Full attendance during training and nesting is required.

Work Schedule Availability

• Monday through Friday: 8:00 AM - 8:00 PM
• Saturday: 8:00 AM - 5:00 PM
• Possible requirement to work 8:00 AM - 5:00 PM on the last two Sundays in January.

Candidates must be able to commit to working any assigned schedule within these hours.

What You'll Do as a Customer Service Representative

Your role includes serving as a trusted resource for Marketplace consumers and helping them understand their healthcare coverage options.

Responsibilities

• Answer inbound calls from Marketplace consumers, prospective enrollees, and authorized representatives.
• Provide general information regarding health insurance coverage through the Marketplace.
• Assist individuals and families with completing health insurance applications.
• Build and verify tax households, household income, and eligibility information.
• Explain Marketplace eligibility determinations and enrollment options.
• Enroll consumers into qualified health plans.
• Process demographic updates, life event changes, disenrollment requests, and special enrollment period requests.
• Respond to inbound and outbound customer contacts while adhering to company procedures and privacy requirements.
• Track and document all customer interactions using applicable systems.
• Fulfill requests for materials through mail, email, or electronic download.
• Coordinate translation services for non-English-speaking callers as needed.
• Escalate complex issues to the appropriate support teams for resolution.
• Attend required meetings, trainings, and ongoing educational sessions.
• Maintain current knowledge of Marketplace programs, policies, and systems.
• Perform additional duties as assigned by management.

Qualifications

Required

• High School Diploma, GED, or equivalent.
• Minimum of 6 months of customer service experience.
• Strong telephone and data entry skills.
• Excellent written and verbal communication skills.
• Strong organizational and interpersonal skills.
• Ability to work efficiently in a fast-paced environment.
• Ability to manage multiple complex tasks simultaneously.
• Ability to work independently and as part of a team.
• Must be comfortable being on camera throughout training sessions.
• Must maintain full attendance during training and nesting.
• Must have a reliable home office setup that meets equipment requirements.

Preferred

• Associate degree or higher.
• Previous customer service or call center experience.
• Experience using computers, phone systems, and headsets.
• Bilingual Spanish/English.

Equipment Requirements (BYOD)

Internet Requirements

• Traditional wired home internet service required.
• No cellular-based internet providers (such as T-Mobile, Verizon Mobile, etc.).
• Minimum speeds: 100 Mbps download, 20 Mbps upload, Less than 50 ms latency.

Hardware Requirements

• Second monitor required.
• USB plug-and-play wired headset with microphone and noise suppression.
• Windows 11 operating system or Mac OS 13 or higher.
• Intel Core i5 processor (or equivalent).
• 8 GB RAM required (16 GB preferred).
• 256 GB storage required (512 GB preferred).

Additional Requirements

• Smartphone with at least 200 MB available memory to download the Microsoft Authenticator app.

Real Job Preview (RJP)

• Client background overview
• Job responsibilities and performance expectations
• New hire journey roadmap
• Live Q&A session

Upcoming RJP Dates: October 13 October 16

Why Apply?

• Work from the comfort of your home
• Competitive hourly pay
• Bilingual pay differential available
• Opportunity to convert to a permanent position
• Make a meaningful impact by helping individuals and families access healthcare coverage

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.