Customer Service Representative

AppleOne Employment Services; Canonsburg (Washington County); On-site; USD 28,000 - 39,000; Full time

Job summary

AppleOne Employment Services in Canonsburg, PA is seeking a Customer Service Representative to support residential and commercial customers in a gas and electric utility environment. This temp-to-hire role focuses on accurate billing, timely responses, and delivering dependable service in a high-volume call center.

You will handle billing questions, payments, service requests, outages, and account updates, while educating customers on utility programs and energy-saving options.

Qualifications

• 3 to 5 years of customer service, call center, client care, or related customer support experience.
• Experience handling high call volumes in a professional service environment.
• Strong communication skills with the ability to explain billing, account, and service information clearly.
• Accurate data entry skills and comfort using customer account systems or call center software.
• Ability to remain calm, courteous, and solution-focused when assisting customers with concerns or service issues.
• Reliable, team-oriented work style with a commitment to customer satisfaction and quality performance.

Responsibilities

• Answer a high volume of inbound customer calls while providing professional, courteous, and timely support.
• Assist customers with billing questions, payment arrangements, account inquiries, service requests, and account updates.
• Process requests for new service connections, transfers, disconnections, and other customer account changes.
• Troubleshoot basic service concerns and coordinate with field operations or internal departments as needed.
• Educate customers on utility programs, energy-saving initiatives, assistance options, and company policies.
• Document customer interactions accurately while following compliance, confidentiality, quality, and call handling standards.

Skills

Customer service experience

Communication skills

Data entry

Attention to detail

Team player

Calm under pressure

Tools

CRM systems

Call center software

Job description

We are seeking a Customer Service Representative for a temp to hire opportunity in Canonsburg, PA, supporting residential and commercial customers for a gas and electric utility environment. This role is ideal for a customer-focused professional who enjoys solving problems, explaining account information clearly, and delivering dependable service in a high-volume call center setting.

The Customer Service Representative will serve as a key point of contact for customers with questions about billing, payments, service requests, outages, utility programs, and account updates. This opportunity offers the chance to join a stable, service-driven environment where accuracy, professionalism, teamwork, and customer satisfaction are highly valued.

Candidates who thrive in supportive team settings, appreciate clear processes, and want to build a long-term career in customer support, client care, or utility service operations will be well suited for this role.

Key Responsibilities

• Answer a high volume of inbound customer calls while providing professional, courteous, and timely support.
• Assist customers with billing questions, payment arrangements, account inquiries, service requests, and account updates.
• Process requests for new service connections, transfers, disconnections, and other customer account changes.
• Troubleshoot basic service concerns and coordinate with field operations or internal departments as needed.
• Educate customers on utility programs, energy-saving initiatives, assistance options, and company policies.
• Document customer interactions accurately while following compliance, confidentiality, quality, and call handling standards.

Compensation and Benefits

• Pay rate: $24.00 per hour.
• Job type: Temp to Hire
• Location: Canonsburg, PA.

Required Qualifications and Skills

• Handle inbound and outbound customer calls related to utility accounts, billing, payments, and service requests.
• Resolve customer questions and concerns while following company procedures and regulatory requirements.
• Process account updates, service changes, outage communications, and customer documentation accurately.
• Coordinate escalations with supervisors, specialized departments, or field operations when needed.
• 3 to 5 years of customer service, call center, client care, or related customer support experience.
• Experience handling high call volumes in a professional service environment.
• Strong communication skills with the ability to explain billing, account, and service information clearly.
• Accurate data entry skills and comfort using customer account systems or call center software.
• Ability to remain calm, courteous, and solution-focused when assisting customers with concerns or service issues.
• Strong attention to detail, confidentiality, and ability to follow established policies and procedures.
• Reliable, team-oriented work style with a commitment to customer satisfaction and quality performance.

Preferred Qualifications

• Experience in a utility, energy, telecommunications, financial services, or regulated customer service environment.
• Prior experience with billing inquiries, payment arrangements, service orders, or outage communication.
• Familiarity with customer relationship management systems, account management platforms, or call center tools.
• Ability to quickly learn utility programs, service policies, assistance programs, and energy-saving initiatives.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.