REMOTE Customer Service Rep

AppleOne Employment Services; Columbus (OH); Remote; USD 28,000 - 39,000; Full time

Benefits offered by this job

Remote work

Competitive pay

Training and coaching

Job summary

AppleOne Employment Services is hiring a Customer Service Representative for a remote role based in Columbus, OH. The position involves handling inbound/outbound calls, assisting with billing and service requests, and supporting customers across residential and commercial accounts.

The role requires delivering professional, accurate, and timely support, with on-site reporting when necessary due to work-from-home contingencies. Pay is $24/hr, with a 13-week assignment and E-Verify compliance.

Qualifications

• Handle high volume inbound customer calls in a professional and courteous manner.
• Assist customers with account inquiries, billing questions, payment arrangements, and service requests.
• Process requests for new service connections, transfers, disconnections, and account updates.
• Troubleshoot basic service issues and coordinate with field operations when necessary.

Responsibilities

• Handle a high volume of inbound customer calls in a professional and courteous manner.
• Assist customers with account inquiries, billing questions, payment arrangements, and service requests.
• Process requests for new service connections, transfers, disconnections, and account updates.
• Troubleshoot basic service issues and coordinate with field operations when necessary.

Job description

Now Hiring: Customer Service Representative (Remote)

Are you passionate about helping people and delivering exceptional customer service? Join a leading gas and electric utility company where your communication skills and customer-focused mindset can make a real difference. As a Customer Service Representative, you'll serve as the primary point of contact for residential and commercial customers, providing professional, accurate, and timely support while helping maintain a high level of customer satisfaction.

Role: Customer Service Representative

Pay: $24/hr

Assignment: REMOTE (employees must be able to report onsite when situations arise that prevent them from working from home)

Location: Columbus, OH 43215

About the Role

The Customer Service Representative serves as the primary point of contact for residential and commercial customers of a gas and electric utility company. This role is responsible for handling inbound and outbound customer calls, addressing account inquiries, processing service requests, resolving billing concerns, and providing information about utility services, programs, and policies. Representatives deliver professional, accurate, and timely support while maintaining a high level of customer satisfaction.

Key Responsibilities

• Answer a high volume of inbound customer calls in a professional and courteous manner.
• Assist customers with account inquiries, billing questions, payment arrangements, and service requests.
• Process requests for new service connections, transfers, disconnections, and account updates.
• Troubleshoot basic service issues and coordinate with field operations when necessary.
• Educate customers about utility programs, energy-saving initiatives, and available assistance programs.
• Investigate and resolve customer concerns while maintaining compliance with company policies and regulatory requirements.
• Accurately document customer interactions and account activities in company systems.
• Follow established call handling procedures, quality standards, and performance metrics.
• Support outage communications by providing updates and guidance during service interruptions.
• Escalate complex issues to supervisors or specialized departments as needed.
• Maintain confidentiality of customer and company information.
• Participate in training, coaching sessions, and team meetings to stay current on company policies and services.

Why You'll Love This Opportunity

• Competitive pay at $24/hr
• Remote work flexibility
• Opportunity to support essential utility services that impact local communities
• Collaborative team environment with ongoing training and coaching
• Develop valuable customer service, problem-solving, and communication skills
• Meaningful work helping customers navigate their utility service needs

If you enjoy helping customers, solving problems, and working in a fast-paced environment, this could be the perfect opportunity for you. We are looking for dedicated professionals who are committed to providing outstanding customer experiences while supporting critical utility operations.

Answer a high volume of inbound customer calls in a professional and courteous manner. Assist customers with account inquiries, billing questions, payment arrangements, and service requests. Process requests for new service connections, transfers, disconnections, and account updates. Troubleshoot basic service issues and coordinate with field operations when necessary.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.