Dispatcher/Customer Service

AppleOne Employment Services; Los Angeles (CA); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Casual office environment

Job summary

AppleOne is seeking a Dispatcher/Customer Service professional for a temp-to-hire role in Van Nuys, CA. The position emphasizes phone-based client communication, scheduling, and keeping multiple tasks organized in a fast-paced service environment.

You will coordinate with internal sales leadership to move leads, proposals, contracts, site walks, and technician dispatching forward, while maintaining accurate documentation for proposals and client activity.

Qualifications

• 1 to 2 years of related customer service, dispatching, scheduling, or administrative coordination experience.
• Strong organizational skills with the ability to manage follow-up and deadlines.
• Detail-oriented and able to review proposals, contracts, and permits.
• Comfortable speaking with clients by phone and professional communication.

Responsibilities

• Make follow-up calls with prospective and existing clients to keep deals and service opportunities moving forward.
• Follow up on outstanding proposals and help guide clients toward timely decisions.
• Vet incoming clients to confirm fit before scheduling site walks or next steps.
• Schedule and confirm site walks with clients and field staff.
• Coordinate with the permit department to track permit progress and keep projects on schedule.
• Dispatch technicians to job sites and support day-to-day service coordination.

Skills

Phone communication

Scheduling

Dispatching

Administrative coordination

Organizational skills

Team player

Follow-up

Tools

ServiceTitan

Job description

Job Summary

We are seeking a Dispatcher/Customer Service professional for a temp-to-hire opportunity in Van Nuys, CA. This role is ideal for someone who enjoys phone-based client communication, scheduling, follow-up, and keeping multiple moving parts organized in a fast-paced service environment.

In this position, you will work closely with internal sales leadership to help move leads, proposals, contracts, site walks, permits, and technician dispatching forward. This is a great opportunity for a detail-oriented customer service professional who wants to build long-term stability with a supportive team in a casual office environment.

The right candidate will be proactive, organized, confident on the phone, and comfortable following up with clients, field staff, and internal departments to make sure nothing falls through the cracks.

Key Responsibilities

• Make follow-up calls with prospective and existing clients to keep deals and service opportunities moving forward.
• Follow up on outstanding proposals and help guide clients toward timely decisions.
• Vet incoming clients to confirm fit before scheduling site walks or next steps.
• Schedule and confirm site walks with clients and field staff.
• Coordinate with the permit department to track permit progress and keep projects on schedule.
• Dispatch technicians to job sites and support day-to-day service coordination.

Compensation and Benefits

• Pay: $25 to $26 per hour.
• Job type: Temp-to-hire.
• Work environment: Casual office environment.
• Location: Van Nuys, CA.

Required Qualifications and Skills

• Support sales and customer service follow-up from initial lead through signed contract.
• Coordinate scheduling, site walks, permitting updates, and technician dispatching.
• Maintain accurate communication and documentation related to proposals, contracts, and client activity.
• Help keep multiple deals, deadlines, and service requests organized and on track.
• 1 to 2 years of related customer service, dispatching, scheduling, or administrative coordination experience.
• Strong organizational skills with the ability to manage follow-up and deadlines.
• Comfortable speaking with clients by phone and communicating clearly and professionally.
• Detail-oriented with the ability to review proposals, contracts, permits, and related documentation.
• Able to juggle multiple priorities in a fast-paced office setting.
• Team-oriented attitude with the flexibility to jump in where needed.

Preferred Qualifications

• Experience using ServiceTitan is a plus.
• Prior experience in a service, construction, field operations, dispatch, or contractor support environment is helpful.
• Experience supporting sales follow-up, proposal tracking, or client scheduling is preferred.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.