Remote CSR – NJ Residents Only

AppleOne Employment Services; Pleasantville (NJ); Remote; USD 25,000 - 26,000; Full time

Job summary

AppleOne Employment Services is seeking dependable Remote Customer Service Representatives to support customers with questions about applications, eligibility, and healthcare coverage. This full-time, remote position requires NJ residency verification and offers paid training, ongoing coaching, and a supportive work-from-home environment designed to help representatives succeed.

The role involves handling high-volume inbound calls, documenting customer information, and following detailed

Qualifications

• Must live in New Jersey and residency verified.
• High school diploma or GED required.
• At least 6 months of work experience in customer service.
• 40 hours per week and able to work weekends.
• Must have a private, quiet workspace and reliable attendance.
• Own computer meeting required specs (Windows 11 or MacOS 13+, i5+, 8 GB RAM, 256 GB+).
• Internet speed of at least 25 Mbps/10 Mbps upload.

Responsibilities

• Answer inbound calls and provide courteous, professional support.
• Assist customers with applications, eligibility, and healthcare questions.
• Enter and update customer information in required systems.
• Follow policies, scripts, and compliance guidelines.
• Navigate multiple systems while assisting customers in real time.
• Escalate complex issues to the appropriate support resource.

Skills

High-volume calls

Remote call center

Communication skills

Data entry

Multitasking

Attention to detail

Education

High school diploma or GED

Tools

Windows 11

MacOS 13+

Second monitor

Webcam

Microsoft Authenticator

Private workspace

Stable internet 25/10 Mbps

Job description

Job Summary

We are seeking dependable Remote Customer Service Representatives for a full-time opportunity supporting customers with questions related to applications, eligibility, and healthcare coverage. This Remote CSR role is open to New Jersey residents only, and residency will be verified.

This is a strong opportunity for customer service professionals who enjoy helping others, working in a structured call center environment, and using technology to solve customer needs. The position offers paid training, ongoing coaching, and a supportive remote work environment designed to help representatives succeed.

Successful candidates will be professional, reliable, detail-oriented, and comfortable handling a high volume of inbound calls while navigating multiple systems. This role is ideal for individuals who can work independently from home, follow detailed procedures, and maintain accuracy and confidentiality.

Key Responsibilities

• Answer inbound customer calls and provide courteous, professional support.
• Assist customers with questions related to applications, eligibility, and healthcare coverage.
• Enter, update, process, and document customer information accurately in required systems.
• Follow established policies, scripts, procedures, and compliance guidelines.
• Navigate multiple computer systems while assisting customers in real time.
• Escalate complex questions or issues to the appropriate support resource when needed.

Compensation and Benefits

• Pay is $18.00 per hour for English-speaking representatives.
• Pay is $19.00 per hour for English/Spanish bilingual representatives.
• Full-time, temporary contract position.
• Temp-to-hire opportunity.
• 40 hours per week.
• Remote work-from-home position for New Jersey residents only.
• Must have full availability between 8:00 AM and 8:00 PM ET, Monday through Sunday.
• Candidates must be available to work any shift within operating hours, including Saturdays and Sundays.
• Specific work schedules will be assigned based on business needs.
• Training is approximately 3 weeks, Monday through Friday, from 8:00 AM to 4:30 PM ET.
• Candidates must be on camera throughout training and nesting and maintain reliable attendance.

Required Qualifications and Skills

• Handle high-volume inbound customer service calls in a remote call center environment.
• Assist customers with application, eligibility, and healthcare coverage questions.
• Accurately document calls, update customer records, and follow compliance procedures.
• Navigate multiple systems while maintaining professional customer communication.
• Must currently live in New Jersey. New Jersey residency will be verified.
• Must have a high school diploma, GED, or equivalent.
• Must have at least 6 months of work experience.
• Customer service experience is required.
• Strong communication, listening, and interpersonal skills are required.
• Strong computer navigation and data entry skills are required.
• Must be able to multitask, follow detailed procedures, and maintain accuracy.
• Must be able to work independently in a fast-paced remote environment.
• Must have a private, quiet, dedicated workspace with minimal background noise or distractions.
• Must be able to commit to a 40-hour work week.
• Must have full availability from 8:00 AM to 8:00 PM ET, Monday through Sunday.
• Must be willing and able to work weekends as scheduled.
• Must maintain reliable attendance during training and employment.
• Must provide your own compatible computer and required equipment.
• Computer must have Windows 11 Home or Pro, build version 24H2, or Mac OS 13 or higher.
• Windows 10 is not supported.
• Computer must have an Intel Core i5 or equivalent processor or better.
• Computer must have at least 8 GB RAM and at least 256 GB storage.
• A second monitor is required.
• A webcam is required.
• A smartphone capable of downloading the Microsoft Authenticator app is required.
• iPads, Chromebooks, smartphones, and other mobile devices cannot be used as the primary work computer.
• HP computer users must remove S Mode because it is not compatible with the required work environment.
• Must have reliable traditional home internet with at least 25 Mbps download speed and 10 Mbps upload speed.
• Cellular-based internet services are not accepted.
• Candidates should be prepared to complete or provide an internet speed test if requested.

Preferred Qualifications

• Call center experience is preferred.
• Experience handling inbound customer service calls is preferred.
• English/Spanish bilingual communication skills are preferred.
• 16 GB RAM and 512 GB storage are preferred for computer performance.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.