Utility Customer Experience Manager

Nola; New Orleans (LA); On-site; USD 65,000 - 90,000; Full time

Job summary

City of New Orleans is seeking professionals to supervise and lead teams within Customer Operations, Customer Service, Billing and Accounts Receivable, or Key Accounts Management. The role focuses on directing supervisory staff and aligning policies with efficient resource use.

Applicants should have a Bachelor’s degree, five years in related customer service fields, including two years in a leadership role, and a valid driver’s license. Residency waivers apply as noted in the official listing.

Qualifications

• Bachelor's Degree from an accredited college or university.
• Five (5) years' experience in Call Center, Communication Centers, Billing and Accounts Receivable, Field Services or related Customer Service functions including two years' experience in a management or supervisory capacity.
• Possession of a valid driver's license.

Responsibilities

• Professional, supervisory and administrative work managing and leading supervisory teams in one of the following assigned functional areas.
• Work includes planning, developing, and evaluating policies, programs, and procedures to ensure the most effective and efficient utilization of resources.

Skills

Supervisory experience

Policy planning

Education

Bachelor's Degree

Job description

City of New Orleans is seeking professionals to supervise and lead teams within Customer Operations, Customer Service, Billing and Accounts Receivable, or Key Accounts Management. The role focuses on directing supervisory staff and aligning policies with efficient resource use.

Applicants should have a Bachelor’s degree, five years in related customer service fields, including two years in a leadership role, and a valid driver’s license. Residency waivers apply as noted in the official listing.