Utilities Customer Operations Manager

City of New Orleans; New Orleans (LA); Presencial; USD 60.000 - 95.000; Jornada completa

Descripción de la vacante

City of New Orleans seeks professionals for supervisory and administrative roles across Customer Operations, Customer Service, Billing and Accounts Receivable, and Key Accounts management. Responsibilities include planning, developing, and evaluating policies and programs to ensure efficient use of resources in line with public service standards.

Qualifications include a Bachelor's degree, five years in relevant customer service functions with at least two in management, and a valid driver's

Formación

• Bachelor's degree from an accredited college or university.
• Five years' experience in Call Center, Communication Centers, Billing and Accounts Receivable, Field Services or related Customer Service functions including two years' experience in a management or supervisory capacity.
• Possession of a valid driver's license.

Responsabilidades

• Planning, developing, and evaluating policies, programs, and procedures to ensure effective and efficient utilization of resources.
• Managing and leading supervisory teams in assigned functional areas.
• Perform related administrative duties as required.

Conocimientos

Supervisory experience

Leadership

Customer Service

Educación

Bachelor's degree

Descripción del empleo

City of New Orleans seeks professionals for supervisory and administrative roles across Customer Operations, Customer Service, Billing and Accounts Receivable, and Key Accounts management. Responsibilities include planning, developing, and evaluating policies and programs to ensure efficient use of resources in line with public service standards.

Qualifications include a Bachelor's degree, five years in relevant customer service functions with at least two in management, and a valid driver's