Fast-Paced Customer Service Advocate – Entry Level

City of New Orleans Government; New Orleans (LA); On-site; USD 27,000 - 37,000; Full time

Job summary

The City of New Orleans Government seeks an entry-level customer service representative for the Sewerage & Water Board call center in New Orleans. The role handles high-volume inquiries via telephone, in person, mail, and electronic services, excluding public safety calls.

Weekend shifts and emergency work may be required. Minimum qualifications include a high school diploma or GED and at least six months of customer service experience.

Qualifications

• High School Diploma or GED required.
• Six months of customer service experience.
• Education verification required prior to appointment; one-year probationary period.

Responsibilities

• Handle entry-level customer service in a high-volume call center.
• Receive, process, and respond to service requests and agency inquiries from the public via telephone, in-person, mail, e-mails, and other electronic channels.
• Note: position will not handle police, fire, or EMS-related public safety calls; may require weekends and emergency work.

Skills

Customer service

Typing speed 16 wpm

Education

High School Diploma or GED

Job description

The City of New Orleans Government seeks an entry-level customer service representative for the Sewerage & Water Board call center in New Orleans. The role handles high-volume inquiries via telephone, in person, mail, and electronic services, excluding public safety calls.

Weekend shifts and emergency work may be required. Minimum qualifications include a high school diploma or GED and at least six months of customer service experience.