Regional Customer Service & Government Relations Manager

Entergy; New Orleans (LA); On-site; USD 85,000 - 120,000; Full time

Job summary

Entergy, based in Louisiana, seeks a relationship-focused professional to manage a portfolio of large commercial and governmental accounts in the New Orleans region. You will develop strategic account plans, coordinate cross-functional teams, and engage with political and community leaders to enhance service delivery.

The role demands excellent communication, public speaking, and stakeholder management skills, with readiness for after-hours and storm-event support.

Qualifications

• Bachelor’s degree required; 1+ year in customer service/engineering/operations or 5+ years without degree.
• Excellent communication and presentation skills, with media/public speaking experience.
• Strong organizational agility with project management ability.

Responsibilities

• Develop and implement account plans for critical commercial and governmental accounts.
• Resolve customer issues related to sales and service reliability.
• Coordinate service/contract activities for new expanding customers.
• Interact with Billing, Engineering, Construction, Power Quality and Entergy Business Center.
• Build relationships with political/community leaders in large markets.
• Oversee municipal franchises, development and marketing plans.
• Address escalated regulator/media/customer issues.
• Support media relations and public communications in the region.
• Collaborate with Economic Development on investment opportunities.

Skills

Public speaking

Media relations

Project management

Communication

Stakeholder management

Strategic planning

Education

Bachelor's degree

Job description

Entergy, based in Louisiana, seeks a relationship-focused professional to manage a portfolio of large commercial and governmental accounts in the New Orleans region. You will develop strategic account plans, coordinate cross-functional teams, and engage with political and community leaders to enhance service delivery.

The role demands excellent communication, public speaking, and stakeholder management skills, with readiness for after-hours and storm-event support.