Utilities Customer Care & Dispatch Specialist

City of Shreveport; Shreveport (LA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Vacation and sick leave

Health insurance

Dental insurance

Vision insurance

10 paid holidays per calendar year

Long term disability

Job summary

The City of Shreveport is seeking a Customer Service Representative to handle utility inquiries, dispatch tasks, and meter-related operations in the Customer Service Division. You will manage calls, generate and update work orders, and assist with meter reads and billing corrections in a busy municipal environment.

Ideal candidates have at least 3 years in dispatch or call center roles, a valid Louisiana driver’s license, and a commitment to accurate record-keeping and customer service

Qualifications

• Minimum of three (3) years experience in dispatch or call center operations, water and sewer experience preferred.
• High School Diploma or GED required.
• Valid State Vehicle Operator's License required.

Responsibilities

• Operates a frequency band radio and receives calls from utility customers with problems or complaints.
• Generates new work orders and updates existing work orders for meters and inspections.
• Performs corrections and adjustments based on work orders and billing findings.
• Operates the meter reading system and editing software and researches reports in the billing system.

Skills

Dispatch experience

Call center operations

Customer service

Education

High School Diploma or GED

Tools

Billing system

Meter reading software

Job description

The City of Shreveport is seeking a Customer Service Representative to handle utility inquiries, dispatch tasks, and meter-related operations in the Customer Service Division. You will manage calls, generate and update work orders, and assist with meter reads and billing corrections in a busy municipal environment.

Ideal candidates have at least 3 years in dispatch or call center roles, a valid Louisiana driver’s license, and a commitment to accurate record-keeping and customer service