Senior Utility Programs & AMI Liaison

City of New Orleans Government; New Orleans (LA); On-site; USD 55,000 - 75,000; Full time

Job summary

City of New Orleans Government is seeking a skilled customer service professional to support the Water Program Division. The role handles inquiries in the field and via standard channels, focusing on AMI, backflow prevention, and the Lead Service Line Replacement program.

You will coordinate outreach and ensure a positive customer experience. Ideal candidates bring six years of utility customer service experience and a valid driver's license, with a high school diploma or GED; a Bachelor's

Qualifications

• Respond to and resolve service inquiries across multiple utility programs.
• Coordinate outreach while ensuring a positive customer experience.
• Evaluate inquiries, identify root causes, and communicate solutions.

Responsibilities

• Respond to customer inquiries related to AMI, Backflow, LSLR and related field work.
• Evaluate issues and coordinate field crews or contractors as needed.
• Serve as a first point of contact for customers and document interactions.
• Assist in outreach efforts and maintain quality customer service standards.

Skills

Customer service

Communication

Root-cause analysis

Field work

Education

High school diploma or GED

Job description

City of New Orleans Government is seeking a skilled customer service professional to support the Water Program Division. The role handles inquiries in the field and via standard channels, focusing on AMI, backflow prevention, and the Lead Service Line Replacement program.

You will coordinate outreach and ensure a positive customer experience. Ideal candidates bring six years of utility customer service experience and a valid driver's license, with a high school diploma or GED; a Bachelor's