Utility Customer Care Specialist I

City of Virginia Beach; Evans (CO); On-site; USD 41,000 - 63,000; Full time

Job summary

The City of Virginia Beach is seeking candidates for the Public Utilities Customer Contact Center. You will be the first point of contact for customers handling billing questions, setting up services, and resolving account issues for over 141,000 accounts.

You will work in a small but busy center, primarily by phone, requiring empathy, accuracy, and the ability to multitask across several computer applications.

Qualifications

• Requires high school diploma or GED plus one year in a customer service or utility setting.
• Typing test may be required with a passing score of 30 words per minute.
• Ability to multitask while actively listening and using multiple computer applications.
• Strong basic math skills and reliability.

Responsibilities

• Be the first point of contact for our customers.
• Work in a small but busy customer contact center, assisting customers primarily by phone.
• Answer billing questions, set up new service, and troubleshoot account issues.
• Listen to customers and show empathy.

Skills

Call Center

Customer Contacts

Customer Inquiries

Public Utilities

Education

Some college in an applicable field

Job description

The City of Virginia Beach is seeking candidates for the Public Utilities Customer Contact Center. You will be the first point of contact for customers handling billing questions, setting up services, and resolving account issues for over 141,000 accounts.

You will work in a small but busy center, primarily by phone, requiring empathy, accuracy, and the ability to multitask across several computer applications.