Utilities Billing & Customer Accounts Specialist

City of Suffolk, Virginia; Washington; On-site; USD 36,000 - 54,000; Full time

Job summary

City of Suffolk, Virginia seeks an Associate Clerk for the Department of Public Utilities to perform internal service and fiscal tasks. Under limited supervision, you'll handle calls, maintain records, process billing, and assist customers with information requests.

Strong accuracy, discretion, and customer service are essential. Responsibilities include cashiering, inputting data into billing systems and spreadsheets, dispatching field tickets, and ensuring confidentiality of sensitive

Qualifications

• Associate's Degree in bookkeeping or accounting with 3–5 years clerical experience.
• Valid driver's license required.
• Experience handling billing, payments, and cash reconciliation.

Responsibilities

• Answer calls in a call center atmosphere.
• Resolve customer inquiries via phone, email, and in person.
• Perform cashiering and balance funds daily.
• Process billing and facility payments.
• Input data into billing system and spreadsheets.
• Dispatch tickets to field staff and maintain records.

Skills

Customer service

Cash handling

Data entry

Accounting knowledge

Record keeping

Education

Associate's degree in bookkeeping or accounting

Tools

Billing system

Spreadsheets

Computer literacy

Job description

City of Suffolk, Virginia seeks an Associate Clerk for the Department of Public Utilities to perform internal service and fiscal tasks. Under limited supervision, you'll handle calls, maintain records, process billing, and assist customers with information requests.

Strong accuracy, discretion, and customer service are essential. Responsibilities include cashiering, inputting data into billing systems and spreadsheets, dispatching field tickets, and ensuring confidentiality of sensitive