Senior Billing & Customer Service Specialist

Virgin Islands Water & Power Authority; Charlotte Amalie (United States Virgin Islands); On-site; USD 32,000 - 44,000; Full time

Job summary

Virgin Islands Water & Power Authority is seeking a dedicated Customer Service Clerk to support account setup, respond to billing inquiries, and maintain accurate records. The role involves handling applications, adjusting bills, and communicating clearly with customers both in person and by phone.

Candidates should have strong computer skills, accurate data entry, and the ability to explain complex billing information in plain language.

Qualifications

• Graduation from high school or equivalent.
• Five years of progressive office experience, including public contact.

Responsibilities

• Interview applicants to obtain information for opening utility accounts and fill out applications and other required forms.
• Evaluate customer complaints and resolve routine questions, including bill adjustments and transfers.
• Review files to clarify余额 and explain customer billing or account balances.
• Type corrected bills, correspondence and other written materials.
• Write correspondence to customers to explain adjustments and changes to accounts.
• Complete form letters to explain adjustments and information relative to accounts.
• Take orders for installations, disconnects or changes in service by phone or in person; write up forms.
• Respond to inquiries; maintain logs of customer visits and assistance provided.
• Refer non-routine problems to supervisor; resolve most questions and only complex issues to higher levels.
• Serve as a resource to junior clerks and assist in orienting, training, and checking work of lower level employees.

Skills

Office administration

Customer service

Cash handling

Written communication

Oral communication

Data entry

Education

High school diploma

Job description

Virgin Islands Water & Power Authority is seeking a dedicated Customer Service Clerk to support account setup, respond to billing inquiries, and maintain accurate records. The role involves handling applications, adjusting bills, and communicating clearly with customers both in person and by phone.

Candidates should have strong computer skills, accurate data entry, and the ability to explain complex billing information in plain language.