Utility Billing & Customer Support Specialist

City of Suffolk, Virginia; Suffolk (VA); On-site; USD 35,000 - 55,000; Full time

Job summary

The City of Suffolk, Virginia, seeks a detail-oriented administrative professional to perform clerical and bookkeeping duties for the Department of Public Utilities. You will handle calls, billings, payments, data entry, and service requests while maintaining accurate records and ensuring confidentiality.

Qualifications include an Associate's Degree in bookkeeping or accounting with 3–5 years of related experience; strong communication skills and the ability to work independently in a busy

Qualifications

• Associate's Degree in bookkeeping or accounting and 3–5 years of clerical experience.
• Ability to perform cashiering and handle funds accurately with daily balancing.
• Experience with billing systems and input into spreadsheets/databases.
• Strong oral and written communication and independent judgment.
• Must be able to maintain confidential customer information and provide courteous service.

Responsibilities

• Answer calls in a call center atmosphere and handle routine information requests.
• Resolves customer inquiries via phone, in person, email, and written correspondence.
• Perform cashiering and balance daily funds with accurate records.
• Input data into billing systems and spreadsheets; create service tickets for field staff.
• Dispatch tickets to field staff and maintain associated records.

Skills

Customer service

Data entry

Cashiering

Record keeping

Telephone handling

Office software

Communication skills

Independent judgment

Education

Associate's degree in bookkeeping or accounting

Tools

Billing system

Spreadsheets

Databases

Cash handling tools

Job description

The City of Suffolk, Virginia, seeks a detail-oriented administrative professional to perform clerical and bookkeeping duties for the Department of Public Utilities. You will handle calls, billings, payments, data entry, and service requests while maintaining accurate records and ensuring confidentiality.

Qualifications include an Associate's Degree in bookkeeping or accounting with 3–5 years of related experience; strong communication skills and the ability to work independently in a busy