Utility Service Representative (Port Arthur, TX)

City of Port Arthur

Port Arthur (TX)

On-site

USD 28,000 - 41,000

Full time

6 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

The City of Port Arthur is hiring a Utility Service Representative in Port Arthur, TX. The role handles utility inquiries, processes billing data, and resolves customer issues within the Utility Operations department.

The position requires strong clerical skills, two years of related experience, and a HS diploma or GED. The job offers hourly pay ranging from $20.44 to $30.08 DOE/Q and is non-exempt.

Qualifications

Two (2) years of increasingly responsible clerical or para-professional experience.
Must have completed the twelfth grade and possess a high school diploma or GED.
Additional training in the clerical, or other related field at a post-secondary educational institution.

Responsibilities

Performance of required and assigned duties in an efficient, effective, and confidential manner.
Interfaces with customers and departments to discuss and resolve complex issues.
Coordinate and monitor complaint resolution with other departments.
Assist customers in utility account inquiries.
Prepare a variety of correspondence, reports, memoranda and data for the Utility Operations and/or other City departments.
Analyze problems and concerns in the customer service area and develop reports/recommendations for resolution.
Handle complex and sometimes controversial policies and procedures.
Respond and/or coordinate response to difficult and sensitive citizen complaints and requests for information.
Assist the public over the telephone in a courteous manner in a wide range of areas.
Perform a wide variety of general clerical work including, but not limited to, creating and maintaining accurate and detailed records and files, verifying accuracy of information, directed research, analyzing discrepancies, preparation of documents and recording information.
Enter necessary data into the computer system for utility billing.
Understand and execute oral and written instructions.
Represent the department at federal, state, or regional meetings, activities, and/or conferences.
Complete special projects as assigned, coordinate projects with government agencies and the public as required.
Prepare and sort utility bills for mailing.
Issue water utility service work orders (e.g., leak adjustments, cut-ons, cut-offs, service transfers, etc.) and enter required information into the computer system.
Dispatch work and resolve problems on 2-way base radio.

Skills

Public relations

Telephone etiquette

Office equipment operation

Record keeping

Customer service

Education

HS diploma or GED

Post-secondary clerical training

Tools

Typewriters

Copiers

Personal computers

Calculators

Printers

Mailing scale

Job description

Utility Service Representative (Port Arthur, TX)

SALARY: $20.44 - $30.08, Hourly (DOE&Q) NON-EXEMPT

OPENING DATE:11/09/2026

CLOSING DATE: 11/16/2026

JOB SUMMARY

In compliance with the City and departmental policies, provide a broad range of assistance to citizens and departments. The Utility Service Representative will answer questions regarding utility services and monitor complaints through resolution. The Utility Service Representative will assist with utility inquiries and provide other assistance as directed by the Utility Office Manager.

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from the Utility Office Manager; may also receive direction from the Director of Utility Operations.

May exercise lead, functional or technical supervision over temporary staff or other Utility Service Representatives as directed.

EXAMPLES OF IMPORTANT RESPONSIBILITIES AND DUTIES

Performance of required and assigned duties in an efficient, effective, and confidential manner.
Interfaces with customers and departments to discuss and resolve complex issues.
Coordinate and monitor complaint resolution with other departments.
Assist customers in utility account inquiries.
Prepare a variety of correspondence, reports, memoranda and data for the Utility Operations and/or other City departments.
Analyze problems and concerns in the customer service area and develop reports/recommendations for resolution.
Handle complex and sometimes controversial policies and procedures.
Respond and/or coordinate response to difficult and sensitive citizen complaints and requests for information.
Assist the public over the telephone in a courteous manner in a wide range of areas.
Perform a wide variety of general clerical work including, but not limited to, creating and maintaining accurate and detailed records and files, verifying accuracy of information, directed research, analyzing discrepancies, preparation of documents and recording information.
Enter necessary data into the computer system for utility billing.
Understand and execute oral and written instructions.
Represent the department at federal, state, or regional meetings, activities, and/or conferences.
Complete special projects as assigned, coordinate projects with government agencies and the public as required.
Prepare and sort utility bills for mailing.
Issue water utility service work orders (e.g., leak adjustments, cut-ons, cut-offs, service transfers, etc.) and enter required information into the computer system.
Dispatch work and resolve problems on 2-way base radio.

MAINTAIN MENTAL CAPACITY

exercise sound judgment and rational thinking under stressful circumstances.
evaluate various options and alternatives and choose an appropriate and reasonable course of action.
prepare complex policies and recommendations.
effectively train personnel.
operate effectively in an economically and culturally diverse environment.

MAINTAIN PHYSICAL CONDITION

running, walking, crawling, or standing for extended periods of time
climbing stairs or ladders
moving loads of approximately 25 - 50 pounds

MAINTAIN EFFECTIVE AUDIO-VISUAL DISCRIMINATION AND PERCEPTION FOR

making observations
reading and writing
operating necessary and assigned equipment.
communicating with others

QUALIFICATIONS

KNOWLEDGE OF

Business letter writing and report preparation.
Proper telephone etiquette and complaint handling techniques.
Office equipment including typewriters, copiers, personal computers, calculators, printers, burster, and mailing scale (for bill preparation).
Principles of effective public relations and interaction with economically and ethnically diverse populations, community groups and agencies, private business and firms, and other levels of government.
USPS procedures for bulk mail.
English usage, spelling, grammar, and punctuation.
Record keeping and reporting procedures.

ABILITY TO

Work effectively and harmoniously with co-workers and citizens.
Handle assignments with a minimum of direct supervision.
Communicate effectively, both orally and in writing.
Sustain close visual and mental attention in the performance of routine work.
Understand and follow oral and written instructions.
Maintain confidentiality in the performance of duties.
Perform simple mathematical operations and calculations.

EXPERIENCE AND TRAINING GUIDELINES

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way would be:

EXPERIENCE

Two (2) years of increasingly responsible clerical or para-professional experience.

TRAINING

Must have completed the twelfth grate and possess a high school diploma or have a GED.
Additional training in the clerical, or other related field at a post-secondary educational institution.

LICENSE OR CERTIFICATE