Utility Customer Service Specialist

City-of-Amarillo; Amarillo (TX); On-site; USD 17,000 - 24,000; Full time

Job summary

The City of Amarillo is hiring a Customer Service Representative to assist utility customers by phone, in person, email, and chat. You will use EnQuesta Billing Software, InContact, and EDOCS to start, maintain, and close accounts, answer questions, and resolve issues while ensuring accuracy and compliance.

This role requires quick thinking, strong communication, and a commitment to service quality. Work hours are standard business hours with a focus on first-contact resolution and courteous

Qualifications

• Excellent communication skills are required.
• Ability to multitask in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Experience with customer service practices is a plus.

Responsibilities

• Assist customers in establishing, transferring, or closing service.
• Prepare, analyze, and distribute contracts for new services.
• Dispatch service orders to field personnel as needed.
• Respond to inquiries via telephone, email, or chat promptly.
• Document updates to ensure customer satisfaction and accurate records.

Skills

Excellent communication skills

Multitasking

Organizational skills

Customer service

Education

High School Diploma or equivalent

Tools

EnQuesta Billing Software

InContact

EDOCS

Job description

The City of Amarillo is hiring a Customer Service Representative to assist utility customers by phone, in person, email, and chat. You will use EnQuesta Billing Software, InContact, and EDOCS to start, maintain, and close accounts, answer questions, and resolve issues while ensuring accuracy and compliance.

This role requires quick thinking, strong communication, and a commitment to service quality. Work hours are standard business hours with a focus on first-contact resolution and courteous