Utilities Customer Support Specialist

City of Port Arthur; Port Arthur (TX); On-site; USD 28,000 - 41,000; Full time

Job summary

The City of Port Arthur is hiring a Utility Service Representative in Port Arthur, TX. The role handles utility inquiries, processes billing data, and resolves customer issues within the Utility Operations department.

The position requires strong clerical skills, two years of related experience, and a HS diploma or GED. The job offers hourly pay ranging from $20.44 to $30.08 DOE/Q and is non-exempt.

Qualifications

• Two (2) years of increasingly responsible clerical or para-professional experience.
• Must have completed the twelfth grade and possess a high school diploma or GED.
• Additional training in the clerical, or other related field at a post-secondary educational institution.

Responsibilities

• Performance of required and assigned duties in an efficient, effective, and confidential manner.
• Interfaces with customers and departments to discuss and resolve complex issues.
• Coordinate and monitor complaint resolution with other departments.
• Assist customers in utility account inquiries.
• Prepare a variety of correspondence, reports, memoranda and data for the Utility Operations and/or other City departments.
• Analyze problems and concerns in the customer service area and develop reports/recommendations for resolution.
• Handle complex and sometimes controversial policies and procedures.
• Respond and/or coordinate response to difficult and sensitive citizen complaints and requests for information.
• Assist the public over the telephone in a courteous manner in a wide range of areas.
• Perform a wide variety of general clerical work including, but not limited to, creating and maintaining accurate and detailed records and files, verifying accuracy of information, directed research, analyzing discrepancies, preparation of documents and recording information.
• Enter necessary data into the computer system for utility billing.
• Understand and execute oral and written instructions.
• Represent the department at federal, state, or regional meetings, activities, and/or conferences.
• Complete special projects as assigned, coordinate projects with government agencies and the public as required.
• Prepare and sort utility bills for mailing.
• Issue water utility service work orders (e.g., leak adjustments, cut-ons, cut-offs, service transfers, etc.) and enter required information into the computer system.
• Dispatch work and resolve problems on 2-way base radio.

Skills

Public relations

Telephone etiquette

Office equipment operation

Record keeping

Customer service

Education

HS diploma or GED

Post-secondary clerical training

Tools

Typewriters

Copiers

Personal computers

Calculators

Printers

Mailing scale

Job description

The City of Port Arthur is hiring a Utility Service Representative in Port Arthur, TX. The role handles utility inquiries, processes billing data, and resolves customer issues within the Utility Operations department.

The position requires strong clerical skills, two years of related experience, and a HS diploma or GED. The job offers hourly pay ranging from $20.44 to $30.08 DOE/Q and is non-exempt.