Utility Customer Service Specialist I

City of Laredo; Laredo (TX); On-site; USD 32,000 - 44,000; Full time

Job summary

City of Laredo is seeking a customer service representative to handle calls, emails, and in-person inquiries, providing information and forwarding questions to the appropriate department. The role includes data entry for call tracking, payment processing, and cooperation with utility billing duties.

The position requires driving a City vehicle for city business and working within city policies and procedures. Strong communication and organizational skills are essential.

Qualifications

• Experience in customer service and handling inquiries.
• Ability to drive a City vehicle for City business use.
• Knowledge of City ordinances, policies, and procedures.
• Bilingual ability: English and Spanish spoken/written.

Responsibilities

• Receives and addresses customer concerns via phone, email, or in person.
• Creates, updates, and maintains customer call records in the database.
• Processes payments and maintains inventory control.
• Assists with utility billing and related reports as needed.
• Performs other duties as assigned.

Skills

Customer service

Communication

Time management

Planning & organization

Bilingual English/Spanish

Problem solving

Tools

Microsoft Office

AS400

FIS

Job description

City of Laredo is seeking a customer service representative to handle calls, emails, and in-person inquiries, providing information and forwarding questions to the appropriate department. The role includes data entry for call tracking, payment processing, and cooperation with utility billing duties.

The position requires driving a City vehicle for city business and working within city policies and procedures. Strong communication and organizational skills are essential.