Utility Billing Support Agent I (Contact Center)

Garland; Garland (TX); On-site; USD 23,000 - 29,000; Full time

Job summary

Garland is seeking a Contact Center Representative I to assist utility customers by phone, in person, or via email to resolve questions about electric, water, sewer and sanitation services.

The role offers $16.86–$20.89 per hour and requires a high school diploma or GED plus 2 years of related customer service or call center experience. Work is performed in a call center or walk-up environment; [e-mail] is the contact.

Qualifications

• High School Diploma or GED required.
• 2 years of related customer service or call center experience, or equivalent experience.

Responsibilities

• Resolve utility billing inquiries for electric, water, sewer, and sanitation services.
• Process service connections, disconnections, and transfers.
• Assist customers regarding late payments and service restorations due to non-payment.
• Provide information about various utility programs and services.

Skills

Communication skills

Customer service

Education

High School Diploma or GED

Job description

Garland is seeking a Contact Center Representative I to assist utility customers by phone, in person, or via email to resolve questions about electric, water, sewer and sanitation services.

The role offers $16.86–$20.89 per hour and requires a high school diploma or GED plus 2 years of related customer service or call center experience. Work is performed in a call center or walk-up environment; [e-mail] is the contact.