Contact Center Representative I

Garland; Garland (TX); On-site; USD 23,000 - 29,000; Full time

Job summary

Garland is seeking a Contact Center Representative I to assist utility customers by phone, in person, or via email to resolve questions about electric, water, sewer and sanitation services.

The role offers $16.86–$20.89 per hour and requires a high school diploma or GED plus 2 years of related customer service or call center experience. Work is performed in a call center or walk-up environment; [e-mail] is the contact.

Qualifications

• High School Diploma or GED required.
• 2 years of related customer service or call center experience, or equivalent experience.

Responsibilities

• Resolve utility billing inquiries for electric, water, sewer, and sanitation services.
• Process service connections, disconnections, and transfers.
• Assist customers regarding late payments and service restorations due to non-payment.
• Provide information about various utility programs and services.

Skills

Communication skills

Customer service

Education

High School Diploma or GED

Job description

Contact Center Representative I### Contact Center Representative IApply: Customer Service: Full time: Posted Yesterday: JR103368**Summary**Responsible for interacting with utility customers or their agents, whether by telephone, in person, via e-mail, or eAssist, to resolve a variety of questions and concerns regarding electric, water, sewer, and sanitation services. **Pay Range:** $16.86 - $20.89(Depending on qualifications and experience) **Essential Duties & Responsibilities*** Resolve utility billing inquiries for electric, water, sewer, and sanitation services.* Process service connections, disconnections, and transfers.* Assist customers regarding late payments and service restorations due to non-payment.* Issue bill adjustment memos, Letters of Credit, and Letters of Residency as needed.* Provide information about various utility programs and services.* Other duties as assigned. **Minimum Qualifications*** High School Diploma or GED.* 2 years of related customer service or call center experience, or an equivalent combination of education and experience sufficient to successfully perform the job. **Physical Requirements & Work Environment** Work is performed in a call center or walk-up customer service environment; occasional exposure to noise and other environmental conditions or hazards.Have questions or need assistance? Our friendly HR team is here to help! Reach out to us at [e-mail].