Utility Collections Specialist I – Resolve & Negotiate

City of Garland; Salt Lake City (UT); On-site; USD 25,000 - 31,000; Full time

Job summary

City of Garland is seeking a Utility Debt Collector to increase collection efficiency and support Customer Service Representatives. The role involves handling credit and collections tasks within the Walk-In Center, Field Operations, and Call-Center Divisions.

Responsibilities include resolving escalated issues, monitoring aging accounts, and producing weekly reports on write-offs and disconnects. A high school diploma or GED with relevant experience is required.

Qualifications

• HS diploma or GED with 2 years related experience.
• Equivalent combination of education and experience acceptable.
• Preference for 2-4 years in utility collections or customer service.

Responsibilities

• Monitor and direct CSR activity in credit, collection, and red flag rules.
• Resolve escalated issues related to write-offs, bankruptcy, bad checks, and uncollected funds.
• Monitor accounts aging and take appropriate collection actions.
• Produce weekly write-off and disconnect reports.
• Explain and calculate residential and commercial utility bills.
• May assume division duties in supervisor's absence.
• Proactively contact past-due or designated accounts.
• Investigate uncollectible accounts before third-party collection.
• Make payment arrangements, extensions, or loans when needed.
• File liens, research bankruptcies, and investigate fraudulent activity.

Skills

Customer service

Credit & collections

Negotiation

Problem solving

Account analysis

Attention to detail

Communication skills

Conflict resolution

Education

High School Diploma or GED

Advanced study (preferred)

Tools

CIS software

Microsoft Excel

Microsoft Word

Job description

City of Garland is seeking a Utility Debt Collector to increase collection efficiency and support Customer Service Representatives. The role involves handling credit and collections tasks within the Walk-In Center, Field Operations, and Call-Center Divisions.

Responsibilities include resolving escalated issues, monitoring aging accounts, and producing weekly reports on write-offs and disconnects. A high school diploma or GED with relevant experience is required.