Contact Center Representative I

City of Garland; Salt Lake City (UT); On-site; USD 23,000 - 29,000; Full time

Job summary

City of Garland is seeking a customer service representative to interact with utility customers and agents by phone, in person, by email, or via eAssist, resolving questions about electric, water, sewer, and sanitation services. Pay ranges from $16.86 to $20.89 per hour, depending on qualifications and experience.

The role requires a high school diploma or GED and at least two years of related customer service or call center experience.

Qualifications

• High School Diploma or GED is required.
• 2 years of related customer service or call center experience, or an equivalent combination of education and experience.

Responsibilities

• Resolve utility billing inquiries for electric, water, sewer, and sanitation services.
• Process service connections, disconnections, and transfers.
• Assist customers regarding late payments and service restorations due to non-payment.
• Issue bill adjustment memos, Letters of Credit, and Letters of Residency as needed.
• Provide information about various utility programs and services.
• Other duties as assigned.

Skills

Customer service

Call center experience

Education

High School Diploma or GED

Job description

Summary

Responsible for interacting with utility customers or their agents, whether by telephone, in person, via e-mail, or eAssist, to resolve a variety of questions and concerns regarding electric, water, sewer, and sanitation services.

Pay Range:

$16.86 - $20.89 (Depending on qualifications and experience)

Essential Duties & Responsibilities

• Resolve utility billing inquiries for electric, water, sewer, and sanitation services.
• Process service connections, disconnections, and transfers.
• Assist customers regarding late payments and service restorations due to non-payment.
• Issue bill adjustment memos, Letters of Credit, and Letters of Residency as needed.
• Provide information about various utility programs and services.
• Other duties as assigned.

Minimum Qualifications

• High School Diploma or GED.
• 2 years of related customer service or call center experience, or an equivalent combination of education and experience sufficient to successfully perform the job.

Physical Requirements & Work Environment

Work is performed in a call center or walk-up customer service environment; occasional exposure to noise and other environmental conditions or hazards.