Contact Center Representative I

City of Garland; Garland (TX); On-site; USD 23,000 - 29,000; Full time

Job summary

City of Garland is seeking a customer service representative to interact with utility customers and resolve questions about electric, water, sewer, and sanitation services. The role requires effective communication and the ability to handle inquiries via phone, in person, or email in a municipal setting.

Responsibilities include processing service connections/disconnections, assisting with late payments and restorations, and issuing memos or letters as needed.

Qualifications

• High School Diploma or GED required.
• Minimum 2 years in customer service or call center setting.

Responsibilities

• Resolve utility billing inquiries for electric, water, sewer, and sanitation services.
• Process service connections, disconnections, and transfers.
• Assist customers regarding late payments and service restorations due to non-payment.
• Issue bill adjustment memos, Letters of Credit, and Letters of Residency as needed.
• Provide information about various utility programs and services.
• Other duties as assigned.

Skills

Customer service

Call center

Problem solving

Education

High School Diploma or GED

Job description

Summary

Responsible for interacting with utility customers or their agents, whether by telephone, in person, via e-mail, or eAssist, to resolve a variety of questions and concerns regarding electric, water, sewer, and sanitation services.

Pay Range:

$16.86 - $20.89 (Depending on qualifications and experience)

Essential Duties & Responsibilities

• Resolve utility billing inquiries for electric, water, sewer, and sanitation services.
• Process service connections, disconnections, and transfers.
• Assist customers regarding late payments and service restorations due to non-payment.
• Issue bill adjustment memos, Letters of Credit, and Letters of Residency as needed.
• Provide information about various utility programs and services.
• Other duties as assigned.

Minimum Qualifications

• High School Diploma or GED.
• 2 years of related customer service or call center experience, or an equivalent combination of education and experience sufficient to successfully perform the job.

Physical Requirements & Work Environment

Work is performed in a call center or walk-up customer service environment; occasional exposure to noise and other environmental conditions or hazards.