Utility Billing Service Specialist

City of Casper, WY; Casper (WY); On-site; USD 36,000 - 48,000; Full time

Job summary

The City of Casper is hiring a Utility Billing Customer Service Representative to serve as the first point of contact for residents. This full-time role handles utility payments and water service inquiries in person, by phone, mail, or via the website, as part of the Financial Services Department.

Key duties include processing payments, maintaining accounts, and providing accurate information with a customer-first approach. Join a team dedicated to reliable service and community support.

Qualifications

• High school diploma or GED required.
• Wyoming driver's license preferred.

Responsibilities

• Greet and assist customers with questions about water service, billing, account changes, and more.
• Receive and process payments through multiple channels
• Maintain accurate records and customer accounts
• Balance a cash drawer daily and follow all financial procedures
• Support internal departments by routing inquiries and sharing information
• Perform routine clerical duties such as filing, copying, data entry, and report generation
• Represent the City of Casper with professionalism, courtesy, and a strong customer-first attitude

Skills

Providing customer service

Maintaining accurate records

Typing & data entry

Using computers & software

Courteous professional demeanor

Oral & written communication

Office equipment operation

Education

High school diploma or GED

Job description

The City of Casper is hiring a Utility Billing Customer Service Representative to serve as the first point of contact for residents. This full-time role handles utility payments and water service inquiries in person, by phone, mail, or via the website, as part of the Financial Services Department.

Key duties include processing payments, maintaining accounts, and providing accurate information with a customer-first approach. Join a team dedicated to reliable service and community support.