Utility Billing & Customer Care Specialist

City of Santa Fe Springs; Sachse (TX); On-site; USD 58,168,000 - 77,910,000; Full time

Job summary

City of Santa Fe Springs is seeking a Utility Billing Customer Service Representative to provide professional customer service, process payments, and manage billing inquiries for utility accounts. The role emphasizes accuracy, adherence to city policies, and effective communication with customers.

Ideal candidates have a high school diploma or GED and some customer service or billing experience. The position may require handling hydrant meters, new services, and account adjustments in a

Qualifications

• Education and experience align with basic accounting, cash handling, and billing practices.
• Customer service experience is required or preferred for efficient inquiries handling.
• Familiarity with utility billing systems and record maintenance is advantageous.

Responsibilities

• Provides customer service in person, by phone, and by email for utility accounts.
• Processes payments, reconciles daily batches, and prepares deposit reports.
• Assists with billing concerns, adjustments, deposits, and fee entries according to policy.
• Creates and closes work orders for accounts, hydrants, meters, and repairs.
• Maintains accurate account records and prepares periodic reports.
• Notifies and assists customers with past-due balances and disconnections per policy.

Skills

Accounting & Cash Handling

Customer Service Skills

Communication Skills

Technical & Clerical Proficiency

Policy & Ordinance Knowledge

Math & Analytical Skills

Education

High School Diploma or GED

Tools

Tyler Incode or equivalent

Job description

City of Santa Fe Springs is seeking a Utility Billing Customer Service Representative to provide professional customer service, process payments, and manage billing inquiries for utility accounts. The role emphasizes accuracy, adherence to city policies, and effective communication with customers.

Ideal candidates have a high school diploma or GED and some customer service or billing experience. The position may require handling hydrant meters, new services, and account adjustments in a