Utility Billing & Payments Specialist

City of Santa Fe Springs; Bartlesville (OK); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Retirement plan

Paid time off

Job summary

The City of Santa Fe Springs is seeking a Clerk to perform financial transactions and customer service related to utility billing. The role involves processing payments, handling deposits, and providing accurate information to residents and businesses.

Responsibilities include account setup, reconciling daily receipts, and assisting with billing inquiries. This position requires attention to detail, strong communication, and reliability in a fast-paced city office environment.

Qualifications

• High school diploma or GED required.
• 1–2 years of progressively responsible related experience preferred.
• Experience with billing systems or customer accounts is a plus.

Responsibilities

• Answer phone inquiries and direct customers to the proper department.
• Establish new utility accounts and collect deposits.
• Process utility bill payments and explain charges to customers.
• Reconcile accounts, prepare deposits, and balance daily receipts.
• Assist with water service billing, tickets, and licensing as needed.
• Provide customer service in person and over the phone.

Skills

Customer service

Cash handling

Data entry

Billing/invoicing

Education

High school diploma or GED

Job description

The City of Santa Fe Springs is seeking a Clerk to perform financial transactions and customer service related to utility billing. The role involves processing payments, handling deposits, and providing accurate information to residents and businesses.

Responsibilities include account setup, reconciling daily receipts, and assisting with billing inquiries. This position requires attention to detail, strong communication, and reliability in a fast-paced city office environment.