Utility Billing & Service Resolution Specialist

Employment Enterprises; Washington (District of Columbia); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

401K retirement plan

Medical and dental benefits

Flex spending account

Pet Insurance

Credit Union Membership

Sick Leave

Worker Advantage discount program

Voluntary Supplemental Insurance

Job summary

Employment Enterprises, a trusted utility and energy provider, is seeking a Customer Service Representative in Washington, DC. This full-time, on-site contract role focuses on resolving billing questions and service requests while maintaining policy-aligned account support.

You will handle inquiries by phone and email, review accounts, process payments, and coordinate follow-up with internal teams. Candidates should have 2+ years in customer service, strong communication, and experience with

Qualifications

• 2+ years of customer service experience supporting billing, account inquiries, or service-related requests.
• Ability to analyze account details, apply policy consistently, and make timely decisions in a fast-paced environment.
• Strong written and verbal communication skills with a professional, customer-focused approach.
• Experience documenting customer interactions and maintaining accurate records.
• Preferred: Experience working with a customer information or billing platform (SAP).
• Preferred: Cash handling, payment processing, or reconciliation experience.
• Proficiency with Microsoft Outlook, Excel, Word, and PowerPoint.

Responsibilities

• Respond to customer inquiries related to billing disputes, service requests, deposits, and general account questions via phone and email.
• Review customer account information and determine appropriate next steps in accordance with established policies and procedures.
• Resolve escalated customer issues by documenting actions taken and coordinating follow-up as needed.
• Maintain accurate customer records and supporting documentation (e.g., proof of residency or identity documents).
• Initiate and process account updates, adjustments, and service-related requests in the billing/customer information system.
• Support identity verification and fraud alert review by documenting findings and escalating concerns appropriately.
• Process customer payments and complete payment documentation in alignment with internal controls.
• Prepare routine transaction and reconciliation documentation and assist with reporting needs.
• Collaborate with internal partners to support service, collections, and customer account resolution efforts.
• Perform other duties as assigned.

Skills

Customer service

Account analysis

Policy adherence

Documentation

Microsoft Office

Tools

SAP

Job description

Employment Enterprises, a trusted utility and energy provider, is seeking a Customer Service Representative in Washington, DC. This full-time, on-site contract role focuses on resolving billing questions and service requests while maintaining policy-aligned account support.

You will handle inquiries by phone and email, review accounts, process payments, and coordinate follow-up with internal teams. Candidates should have 2+ years in customer service, strong communication, and experience with