Billing Specialist

Primary Services; Evansville (IN); On-site; USD 42,000 - 52,000; Full time

Job summary

Primary Services is seeking a Billing Specialist in Evansville, IN to support accurate utility billing for millions of customers. You will review exceptions, resolve discrepancies, process adjustments, and handle inquiries with care.

This role requires 2+ years in billing or customer service, strong Excel skills, and experience with multiple systems. You’ll work with internal teams to ensure timely corrections and accurate records in a fast-paced utility environment.

Qualifications

• 2+ years in customer service, account support, billing, or financial operations.
• Experience researching discrepancies, resolving account issues, and correcting customer information.
• Experience using multiple business systems for account research, data entry, and transaction processing.
• Proficiency with Microsoft Office (Excel, Word, Outlook).
• Experience documenting investigations, corrections, or customer interactions accurately.
• Experience communicating with customers and internal departments to resolve issues.
• Strong attention to detail and problem-solving skills.
• Electric or natural gas utility industry experience preferred.
• Banner CIS or SAP experience preferred.
• Associate's degree preferred.

Responsibilities

• Review billing exceptions, identify discrepancies, and process corrections within billing systems.
• Investigate customer account issues and determine appropriate billing adjustments.
• Initiate, process, and track service orders per established procedures.
• Research tamper codes and investigate related billing or account discrepancies.
• Resolve billing inquiries involving account adjustments, exemptions, rate changes, and follow-ups.
• Review and update customer account information to maintain accurate billing records.
• Communicate findings, corrections, and resolutions to internal departments and customers.
• Navigate multiple systems to research histories, verify information, and process transactions.
• Document billing investigations, account changes, and customer interactions accurately.
• Coordinate with internal teams to resolve outstanding billing issues and ensure timely follow-up.

Skills

Customer service

Account support

Billing

Data entry

Problem solving

Education

Associate's degree

Tools

Banner CIS

SAP

Job description

Join a Fortune 500 energy utility serving more than 7 million customers, backed by over 150 years of industry experience. Apply your experience in billing operations, customer account management, and issue resolution while helping maintain accurate billing for essential utility services. Gain exposure to large-scale customer information systems and complex billing processes within an established industry leader.

The Billing Specialist will review billing exceptions, investigate account discrepancies, process adjustments, and resolve customer billing inquiries. This role combines detailed account research, customer service, and billing operations to ensure accurate records, timely corrections, and effective resolution of customer concerns.

Responsibilities

• Review billing exceptions, identify discrepancies, and process corrections within customer billing systems.
• Investigate customer account issues and determine appropriate billing adjustments.
• Initiate, process, and track service orders in accordance with established procedures.
• Research tamper codes and investigate associated billing or account discrepancies.
• Resolve billing inquiries involving account adjustments, sales tax exemptions, rate changes, and follow-up requests.
• Review and update customer account information to maintain accurate billing records.
• Communicate billing findings, corrections, and resolutions to internal departments and external customers.
• Navigate multiple systems to research account histories, verify information, and process transactions.
• Document billing investigations, account changes, and customer interactions accurately.
• Coordinate with internal teams to resolve outstanding billing issues and ensure timely follow-up.

Qualifications

• 2+ years of experience in customer service, account support, billing, or financial operations.
• Experience researching discrepancies, resolving account issues, and correcting customer information.
• Experience using multiple business systems for account research, data entry, and transaction processing.
• Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
• Experience documenting account investigations, billing corrections, or customer interactions accurately.
• Experience communicating with customers and internal departments to resolve account-related issues.
• Strong attention to detail and demonstrated problem-solving skills.
• Electric or natural gas utility industry experience preferred.
• Banner CIS or SAP experience preferred.
• Familiarity with billing exceptions, service orders, account adjustments, or customer information systems preferred.
• Associate's degree preferred.