Payments Specialist — Utility Billing & Customer Service

City of New Bern; New Bern (NC); On-site; USD 33,000 - 42,000; Full time

Job summary

The City of New Bern is seeking a frontline Payment Services Clerk to accurately process utility bill payments, deposits, and related revenues. You will balance cash, post entries, issue receipts, and assist customers in person or by phone under supervision.

Ideal candidates bring strong money-handling skills, data entry accuracy, and knowledge of standard office procedures. A high school diploma is required, an associates degree preferred, and this is an on-site role with occasional emergency

Qualifications

• High school diploma or equivalent required.
• Associates degree preferred.
• Experience in customer service, money handling, and financial activities is desirable.

Responsibilities

• Serve as cashier and process payments for utility bills, deposits, and fees.
• Balance cash drawer and maintain records of money received.
• Answer inquiries in person or by phone and direct customers appropriately.
• Post payments and enter data into computer systems; issue receipts.
• Prepare adjustments for misapplied payments and handle night deposits.

Skills

Cash Handling

Data Entry

Customer Service

Mathematical Accuracy

Education

High School Diploma or equivalent

Associates Degree preferred

Tools

Microsoft Office

Job description

The City of New Bern is seeking a frontline Payment Services Clerk to accurately process utility bill payments, deposits, and related revenues. You will balance cash, post entries, issue receipts, and assist customers in person or by phone under supervision.

Ideal candidates bring strong money-handling skills, data entry accuracy, and knowledge of standard office procedures. A high school diploma is required, an associates degree preferred, and this is an on-site role with occasional emergency