Utility Payments Specialist I

City of Garland; Garland (TX); On-site; USD 39,771,312 - 48,998,476; Full time

Job summary

City of Garland is seeking a detail-oriented payments clerk to process a high volume of utility payments and ensure accurate posting to customer accounts. The role emphasizes accuracy, timeliness, and reliable customer service in a public utility setting.

Responsibilities include handling various payment types, reconciling batches, and generating reports. A high school diploma or GED is required, with no prior experience necessary.

Qualifications

• High School Diploma or GED required.
• Equivalent combination of education and experience may be considered.

Responsibilities

• Accept and process payments (cash, check, money order, e-payment) from utility customers at walk-up or drive-through payment centers.
• Enter payments into cash drawer and record them in the payment system for individual accounts.
• Interact with customers in person, by phone, or in writing to resolve utility bill inquiries, payments, refunds, and service-related issues.
• Research and process adjustments for payment corrections or refunds.
• Review customer account information to determine required payments and generate service orders for reconnections.
• Establish customers on bank draft and PAID program, process daily ACH payments, and prepare monthly reports.
• Process mail payments using a check scanner, reconcile payment batches, and resolve processing issues.
• Maintain purchasing records and process orders for supplies as needed.

Education

High School Diploma or GED

Job description

City of Garland is seeking a detail-oriented payments clerk to process a high volume of utility payments and ensure accurate posting to customer accounts. The role emphasizes accuracy, timeliness, and reliable customer service in a public utility setting.

Responsibilities include handling various payment types, reconciling batches, and generating reports. A high school diploma or GED is required, with no prior experience necessary.