Utility Billing Manager: Lead, Optimize Billing & Service

Hutchgov; Hutchinson (KS); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Retirement Plan

Life Insurance

Disability Insurance

Paid Leave

Holidays

Job summary

City of Hutchinson is seeking an Office Manager for the Utility Billing Office. You will oversee billing, collections, and meter reading, while directing staff and maintaining databases for accurate, timely billing.

The role requires strong communication and computer skills, with leadership to train staff, develop procedures, and ensure compliance with laws and internal controls. Join a public service team dedicated to residents.

Qualifications

• High school diploma or equivalent.
• Coursework in business or related field.
• Bachelor's degree in business administration or related field preferred.
• Four years of responsible experience in billing or customer account management.
• Three years of supervisory experience preferred.

Responsibilities

• Oversee daily utility billing operations and staff.
• Plan and direct billing, collection, and meter reading activities.
• Train and evaluate staff and ensure adequate coverage.
• Prepare annual budget and manage expenses.
• Develop and maintain policies and procedures.
• Ensure compliance with accounting rules and internal controls.
• Maintain meter reading equipment and billing software.
• Resolve customer billing disputes and service issues.
• Analyze accounts for excess usage, errors, and aging receivables.
• Collaborate with engineers and Public Works on taps locations.
• Provide information to establish utility rates.
• Maintain and update the Utility Billing webpage.
• Communicate timely information to customers about services.
• Enforce federal, state, and local laws and ordinances.
• Perform other duties as assigned.

Skills

Communication skills

Computer skills

Education

High school diploma or equivalent

Bachelor's degree in business administration or related field preferred

Coursework in business or related field

Job description

City of Hutchinson is seeking an Office Manager for the Utility Billing Office. You will oversee billing, collections, and meter reading, while directing staff and maintaining databases for accurate, timely billing.

The role requires strong communication and computer skills, with leadership to train staff, develop procedures, and ensure compliance with laws and internal controls. Join a public service team dedicated to residents.