Utility Services Supervisor & Billing Ops Lead

Colorado Psychiatric; Arvada (CO); Hybrid; USD 70,000 - 100,000; Full time

Job summary

City of Arvada seeks a Utilities Services Supervisor to lead billing operations, financial management, and exceptional customer service for the city’s utility programs. The role focuses on reliable billing systems, staff development, and delivering quality service to residents.

The candidate should have several years in utility billing, a Bachelor's degree, and proven supervisory experience. The department emphasizes collaboration, continuous improvement, and community-focused solutions.

Qualifications

• Three years of billing, payment processing, and customer service experience.
• Two years of supervisory experience required.
• Experience with CIS/ERP/CRM systems preferred.
• Knowledge of accounting principles and financial reporting.
• Ability to lead staff and manage performance.

Responsibilities

• Oversee billing systems, implement software, and train staff.
• Manage budget development and cost control for utility services.
• Lead customer service and financial operations to ensure accuracy and reliability.
• Coordinate with departments and external agencies on projects.
• Analyze consumption data to identify trends and enforce cost savings.
• Provide day-to-day leadership, communicate vision, delegate, and develop staff.
• Represent the department at meetings and events.

Skills

Utility billing operations

Customer service

Financial operations

Leadership / supervision

Budgeting

Regulatory compliance

Data analysis

Communication skills

Education

Bachelor's Degree

Business, Accounting, Finance or related field

Tools

CIS systems

ERP systems

CRM systems

Billing software

Microsoft Excel

Job description

City of Arvada seeks a Utilities Services Supervisor to lead billing operations, financial management, and exceptional customer service for the city’s utility programs. The role focuses on reliable billing systems, staff development, and delivering quality service to residents.

The candidate should have several years in utility billing, a Bachelor's degree, and proven supervisory experience. The department emphasizes collaboration, continuous improvement, and community-focused solutions.