Utilities Services Supervisor: Lead Billing & Operations

City of Arvada

Arvada (CO)

On-site

USD 91,000 - 124,000

Full time

4 days ago

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Job summary

The City of Arvada is seeking a Utilities Services Supervisor to lead utility billing, financial operations, and customer service within the department. This role focuses on delivering reliable billing systems, staff development, and high-quality service to the community.

Ideal candidates will have a strong background in billing operations, supervisory experience, and proficiency with CIS/ERP/CRM systems. You will oversee budgeting, staff training, performance management, and cross-department

Qualifications

Three (3) years experience in billing, payment processing and customer service.
Two (2) years of supervisory experience is required.

Responsibilities

Ensures efficiency and reliability in billing, customer service, and financial operations.
Oversees financial management tasks, including budget development and cost control for utility services.
Manages utility billing systems, including the implementation of billing software and training staff on its use.
Ensures compliance with all relevant regulations and standards related to utilities management.
Coordinates with other departments and external agencies to facilitate utility projects and initiatives.
Analyses utility consumption data to identify trends and develop strategies for consumption reduction and cost savings.
Oversees day-to day leadership activities, including effectively communicate vision and priorities, makes decisions and problem solves, delegates work, manages performance, hires, manage resources, develops others, and maintains a team culture to produce strong performance and positive employee and community member experiences.