City Utilities Customer Care Specialist

City-of-Fairbur; Fairburn (GA); On-site; USD 32,000 - 46,000; Full time

Job summary

The City of Fairburn is seeking a Customer Service Representative to assist residents with utility billing, account questions, and service requests. The role involves in-person and phone support, guiding customers to the correct departments, and ensuring accuracy in billing and records.

Requires a high school diploma or GED, two years related experience, basic arithmetic, data entry, and a valid Georgia driver's license.

Qualifications

• Requires knowledge of basic arithmetic operations and data entry systems.
• Familiarity with customer service principles and billing procedures.
• Ability to communicate clearly, both orally and in writing, with correct grammar and spelling.
• Typing accuracy of at least 25 words per minute.

Responsibilities

• Answer multi-line phone system calls and greet visitors; direct to appropriate personnel.
• Provide information on city utilities, services, forms and fees; resolve routine questions.
• Process purchase orders and assist Billing Clerk with monthly billing.
• Monitor inventory of department supplies and initiate orders for replacements.
• Maintain courteous relationships with the public and colleagues in an office environment.

Skills

Basic arithmetic

Data entry

Customer service principles

Billing processes

Effective communication

Typing 25 wpm

Education

High school diploma or GED

Job description

The City of Fairburn is seeking a Customer Service Representative to assist residents with utility billing, account questions, and service requests. The role involves in-person and phone support, guiding customers to the correct departments, and ensuring accuracy in billing and records.

Requires a high school diploma or GED, two years related experience, basic arithmetic, data entry, and a valid Georgia driver's license.