Frontline Utility Billing Specialist for City Services

The Spence School; Fairburn (GA); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

The City of Fairburn is seeking a Utility Billing Clerk to handle billing for electric, water, sewer and sanitation services, while delivering excellent customer service in person, by phone, and in writing. The role requires strong data entry, bookkeeping, and communication skills, with familiarity using NorthStar and related billing platforms.

Applicants should have a high school diploma or GED and at least three years of related experience, plus the ability to pass background checks.

Qualifications

• High school diploma or GED required with at least 3 years of related experience.
• Experience with Harris NorthStar utility billing system preferred.
• Ability to learn and apply utility billing policies and procedures.
• Background check including criminal history and drug/alcohol screening required.

Responsabilités

• Review and adjust utility accounts with proper authorization.
• Maintain utility account database and update customer information.
• Process utility bills for mailing and oversee readings and meter routes.
• Handle new service and disconnect requests promptly.
• Respond to customer inquiries in person, by phone, and in writing.
• Prepare daily and monthly reports on account activity and past due accounts.
• Turn off service for non-payment as directed by management.
• Assist in researching billing disputes and maintaining records.

Connaissances

Customer service

Communication

Bookkeeping

Data entry

Attention to detail

Formation

High school diploma or GED

3 years related experience

Outils

Harris NorthStar

Datamatx

Tyler Incode

Description du poste

The City of Fairburn is seeking a Utility Billing Clerk to handle billing for electric, water, sewer and sanitation services, while delivering excellent customer service in person, by phone, and in writing. The role requires strong data entry, bookkeeping, and communication skills, with familiarity using NorthStar and related billing platforms.

Applicants should have a high school diploma or GED and at least three years of related experience, plus the ability to pass background checks.