Public Utilities Customer Care Specialist

The Spence School; Fairburn (GA); On-site; USD 38,000 - 55,000; Full time

Job summary

The City of Fairburn is seeking a Customer Service Representative to assist residents and customers with account and billing inquiries. You will operate a multi-line phone system, greet visitors, and provide information on city utilities and services.

Strong communication and data entry skills are essential. Responsibilities include processing purchase orders, monitoring supplies, assisting with monthly billing, and coordinating with other departments to resolve issues, while maintaining

Qualifications

• High school diploma or GED; supplemented by two years of related experience.
• Knowledge of basic arithmetic, customer service principles, and billing processes.

Responsibilities

• Operate a multi-line telephone system and greet callers/visitors.
• Provide information on city utilities, services, forms, and fees; refer inquiries to appropriate departments.
• Process purchase orders and monitor inventory of department supplies.
• Assist Billing Clerk with monthly billing preparation.
• Process work orders and assign numbers; maintain records in systems.

Skills

Reception skills

Customer service

Data entry

English writing

Education

High school diploma or GED

2 years related experience

Tools

Word processing

Data entry systems

Job description

The City of Fairburn is seeking a Customer Service Representative to assist residents and customers with account and billing inquiries. You will operate a multi-line phone system, greet visitors, and provide information on city utilities and services.

Strong communication and data entry skills are essential. Responsibilities include processing purchase orders, monitoring supplies, assisting with monthly billing, and coordinating with other departments to resolve issues, while maintaining