Customer Service Representative - Part Time

City of Winter Springs (FL); Florida; On-site; USD 17,000 - 25,000; Part time

Job summary

City of Winter Springs (FL) invites applications for a part-time Customer Service Representative (CSR). The role involves face-to-face and written communication with customers, processing payments for city services, and maintaining utility accounts through data entry.

The CSR will greet guests in our lobby, accept all forms for the Utility Billing Department, scan payments and documents, and ensure accurate handling of cash, deposits, and adjustments.

Qualifications

• 3 years of utility billing or customer service experience.
• Bilingual a plus.

Responsibilities

• Greet guests in the lobby and handle calls professionally.
• Accept all forms and correspondence for Utility Billing to maintain utility accounts (new, changes, finals).
• Sort mail received and direct it to appropriate departments.
• Process payments for City services (deposits, utilities, recreational programs).
• Process move-ins and move-outs; verify delinquencies; review credits and consumption reports.
• Assist customers in person with questions and direct to appropriate department.
• Assist customers on the telephone and complete work orders for utilities and public works.

Skills

Customer service

Effective communication

Cash handling

Data entry

Billing systems

Attention to detail

Education

High school diploma or equivalent

Job description

The Customer Service Representative (CSR) will be required to engage with customers through face-to-face interactions, phone, email, and other written correspondence. The CSR is involved in processing payments for all City services and maintaining utility accounts through data entry.

• Greet guests who arrive in our lobby and/or receive calls in a professional and courteous manner
• Accepts all forms and correspondence for Utility Billing Department to maintain all utility accounts (new, changes, finals, etc.)
• Sort mail received directing it to the appropriate departments.
• Process payments for all City services to include, but not limited to, deposits, utilities, recreational programs, etc.
• Process move-ins, assists in verifying new customers do not have prior outstanding delinquent bills with the City. Processes move-outs, reviews accounts for eligibility for credits, reviews consumption reports
• Assists all customers in person with questions and direct customers to the appropriate department
• Assist customers on the telephone
• Completes work orders for utilities and public works departments and contracted solid waste service provider as necessary
• Performs functions such as balancing credits, deposits, reverse charges, adjustments and miscellaneous charges to balance their drawer daily
• Scan check payments with appropriate information for bank deposit
• Scan files into electronic storage software (LaserFiche)
• Accesses inputs and retrieves information from a computer
• Regular in-person attendance is an essential function of this position due to the need for face-to-face interaction, coordination with staff and customers, and access to onsite systems

(These essential and additional job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related marginal duties as required.)

• High school graduate or possession of an acceptable equivalency diploma
• Three (3) years of utility billing or customer service experience required
• Bilingual a plus

Knowledge, Skills, and Abilities

• Knowledge of customer service principles and effective communication practices
• Knowledge of utility billing procedures and account management concepts
• Knowledge of office practices, recordkeeping standards, and data confidentiality
• Skill in interacting courteously and professionally with a diverse customer base
• Skill in accurate cash handling, transaction balancing, and financial record accuracy
• Skill in data entry and working with electronic document and billing systems
• Ability to communicate clearly in person, over the phone, and in writing
• Ability to prioritize tasks, manage time effectively, and maintain attention to detail
• Ability to learn and adapt to specialized software and workflow processes

Position Type: Part-Time (25-30 hours per week)

Work Schedule: Candidates must be available to work Monday through Friday between the hours of 8:00 a.m. and 5:00 p.m. The position will work approximately 25-30 hours per week, with the specific schedule determined by departmental needs.