Utility Billing & Customer Care Specialist

City of Bay City, Michigan; Bay City (MI); On-site; USD 23,000 - 33,000; Full time

Job summary

City of Bay City, Michigan seeks a Full Time Customer Service Clerk in the Department of Utility Customer Service. You will handle utility billing, deposits, and payments, while assisting customers with tax inquiries and account information.

The role requires strong data handling, attention to detail, and excellent communication. Proficiency in Microsoft Office and basic 10-Key skills are essential; in-person work is required.

Qualifications

• Knowledge of modern office practices and procedures.
• Knowledge of accounting terms and related subjects.
• Knowledge of telephone etiquette and record keeping.
• Knowledge of report writing and English usage.
• Ability to learn AMI billing software and New World System Billing.
• Ability to type at least 40 words per minute.

Responsibilities

• Serve as Customer Service Clerk for utility billing and deposits.
• Greet walk-in customers and respond to calls professionally.
• Process billing statements, credits, delinquent letters, and deposits.
• Review tax liens and security deposit processes.
• Advise customers on overdue payments and payment plans.
• Manage daily cash deposits and reconcile receipts.
• Open mail and process online payments.
• Provide information on property taxes and assessments.

Skills

Customer service

Cash handling

Communication skills

Attention to detail

Typing 40 wpm

Education

High school diploma or equivalent

1+ years general clerical/ accounting experience

Tools

Microsoft Office

10-Key Operations

AMI billing software

New World System Billing

Job description

City of Bay City, Michigan seeks a Full Time Customer Service Clerk in the Department of Utility Customer Service. You will handle utility billing, deposits, and payments, while assisting customers with tax inquiries and account information.

The role requires strong data handling, attention to detail, and excellent communication. Proficiency in Microsoft Office and basic 10-Key skills are essential; in-person work is required.