Utility Billing & Customer Service Specialist

City-of-Ocala,-F; Ocala (FL); On-site; USD 34,000 - 46,000; Full time

Job summary

City of Ocala is seeking a customer service professional to assist the public in person, by phone, or by email. You will handle payments, account openings/closings, and resolve bill questions with accuracy.

Essential duties include processing payments, researching accounts, and ensuring compliant billing practices while communicating professionally with customers and city staff. A high school diploma and 2+ years in customer service are required.

Qualifications

• High school diploma or GED required; combination of training and experience may be accepted.
• Two years of customer service experience with the general public.
• Experience in billing, accounting, and financial transactions preferred.
• Banking/teller or cashiering experience preferred and beneficial.
• Must possess a valid Florida driver's license.

Responsibilities

• Receive, record, and deposit payments accurately by various channels; balance daily reports.
• Investigate inquiries across multiple utilities and adjust accounts as needed.
• Assist customers with activations, disconnections, transfers, and installations.
• Communicate clearly and professionally with customers and other city staff.
• Follow city policies on billing, fees, and payments; perform independent research.
• Work independently and in teams under stress while maintaining accuracy.
• Handle complaints with appropriate solutions and follow up for resolution.
• Record customer interactions accurately and completely.
• Perform additional duties as assigned.

Skills

Bilingual Spanish

Communication skills

Education

High school diploma or GED

2+ years customer service experience

Billing or accounting experience

Banking teller or cashiering experience

Valid Florida driver's license

Tools

10-Key Basic

Accounting Basic

Alphanumeric Data Entry Basic

Contact Management Basic

Database Basic

Spreadsheet Basic

Word Processing/Typing Basic

Job description

City of Ocala is seeking a customer service professional to assist the public in person, by phone, or by email. You will handle payments, account openings/closings, and resolve bill questions with accuracy.

Essential duties include processing payments, researching accounts, and ensuring compliant billing practices while communicating professionally with customers and city staff. A high school diploma and 2+ years in customer service are required.