Utility Billing & Customer Support Specialist

City-of-Redding; Redding (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

City of Redding is seeking a detail-oriented Customer Service/Utility Billing Clerk to assign and bill new accounts, respond to routine and urgent customer inquiries, and explain charges and policies. The role supports accurate financial record keeping and timely payment processing in a fast-paced service environment.

The ideal candidate will have a high school diploma with clerical experience, strong typing skills, and the ability to handle sensitive customer information with professionalism.

Qualifications

• High school diploma or equivalent.
• Two years general clerical experience, preferably including financial record keeping and one year of customer service.

Responsibilities

• Assign and bill new accounts.
• Respond to intense daily contact with customers regarding utility billing in person, by phone, and via email/fax.
• Respond to customers' calls regarding service failures.
• Explain charges, policies, procedures, special programs, and rates.
• Conduct special billing investigations and resolve disputes.
• Process and balance utility bill payments received in person, by phone, or by mail.
• Monitor account balances and initiate credit and collection procedures.
• Maintain records and locate numerical data accurately.

Skills

Typing 30 wpm

Customer service

Interpersonal communication

Mathematical calculations

Financial record keeping

Problem solving

Education

High school diploma or equivalent

Tools

10-key adding machine

Calculator

Fax machine

Data entry terminal

Computer

Job description

City of Redding is seeking a detail-oriented Customer Service/Utility Billing Clerk to assign and bill new accounts, respond to routine and urgent customer inquiries, and explain charges and policies. The role supports accurate financial record keeping and timely payment processing in a fast-paced service environment.

The ideal candidate will have a high school diploma with clerical experience, strong typing skills, and the ability to handle sensitive customer information with professionalism.